Closing Shift - Member Advisor - Call Center
About the role
American Heritage Credit Union, a $5+ billion credit union has immediate opening available in our Contact Center. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Responsibilities
- Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
- Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Requirements
- Must have prior Contact Center experience or relevant phone/sales experience.
- Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
- To be considered, correspondence should include a resume listing job history and salary expectations.
Pay
Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives. There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays.
Schedule
10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M.
Benefits
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.