Closing Shift Manager (one weekend day a must)

About the role

The Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforce food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conduct travel paths, ensure critical control points are being followed, and take immediate corrective action when standards are not met.
• Manage labor deployment to support sales volume while controlling costs.
• Monitor waste, complete product counts as required, and protect company assets by following cash-handling and security procedures.
• Train and coach crew members on procedures, service behaviors, and brand standards.
• Provide real-time feedback, recognize strong performance, and address performance gaps constructively.
• Help create a positive work environment that promotes teamwork, accountability, and respect.
• Communicate effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Qualifications

• Certified in McDonald’s systems and operational procedures (or able to obtain certification).
• Proven ability to lead and direct a team in a fast-paced environment.
• Strong knowledge of food safety, sanitation, and operational compliance standards.
• Ability to manage labor, waste, and cash-handling procedures effectively.
• Excellent communication and coaching skills.
• Problem-solving mindset with the ability to take corrective action quickly.
• Commitment to delivering Quality, Service, and Cleanliness in every aspect of the shift.