CLOSET SALES SPECIALIST - PLANT CITY

What You’ll Do*

• Customer Engagement, Design & Showroom Sales (35%): Proactively greet Guests, introduce CITY HOME’s custom Closet Systems, and deliver engaging walkthroughs following the Good–Better–Best structure. Design custom closets and provide on-the-spot free estimates for Customers using showroom displays and digital design tools.
• Appointment Booking & Lead Capture (20%): Convert showroom visitors into qualified design appointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture and update all customer details in Monday.com for follow-up.
• Follow-Up & Pipeline Management (15%): Execute structured follow-ups using approved scripts to nurture leads, maintain contact with potential Customers, and convert interest into scheduled design consultations.
• Administrative Tasks, Showroom Readiness & Documentation (20%): Maintain showroom presentation standards, refresh displays, charge iPads, update QR codes, and ensure product materials are organized and accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments, and assist with data tracking, reports, and communication logs.
• Additional duties and responsibilities as a Closet Sales Executive (10%): Stay up to date on CITY HOME’s Closet Systems, finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continually develop product knowledge to ensure confidence and accuracy in design presentations. Adhere to all assigned Standard Work and Role and Responsibilities for your role.

What We’re Looking For…

• Competencies and Job Specific Skills: Exceptional communication and customer service skills, Professional presentation and product demonstration abilities, Strong follow-up and organizational skills, Knowledge of luxury or custom home products preferred, Ability to manage multiple leads and tasks simultaneously

Are You Excited?

• Here are your next steps: Apply, Submit your application and resume, Application Review, A CITY HOME Recruiter will carefully review your qualifications, Virtual Interview, Complete your short video interview with our AI Virtual Assistant, Recruiter Review Your interview will be reviewed by a recruiter, Recruiter Follow up, A recruiter will contact you by phone to discuss next steps and answer any questions you may have, Hiring Manager Interview, Meet with the hiring manager for an in-person interview