CLM & Contract Administrator

About the role

The Contract Lifecycle Management (CLM) & Contract Administrator role will act as the primary business owner of the CLM platform, responsible for day-to-day administration, configuration, and continuous improvement.

Responsibilities

• Own the day-to-day administration, configuration, and continuous improvement of the CLM platform, acting as the primary business owner.
• Design, build, and maintain CLM workflows, including intake forms, contract workflows, approval flows, and escalation paths aligned with business requirements and risk thresholds.
• Configure and maintain dashboards, reports, and KPIs to provide visibility into contract status, risk exposure, cycle times, and obligations.
• Care for user access, roles, permissions, and onboarding for the Contract Management tools.
• Develop, maintain, and enhance AI-enabled playbooks, clause guidance, and fallback positions in collaboration with Commercial Operations and Legal.
• Implement and manage obligation tracking, alerts, and post-signature compliance monitoring within the CLM system.
• Maintain an accurate, complete, and auditable contract repository and database.
• Support compliance with Contract Management process for GRPS contracts.
• Act as the first point of contact for CLM system issues, enhancements, and change requests, coordinating with IT and vendors as needed.
• Support continuous improvement projects as needed.

Qualifications/Requirements

• Formal Qualifications and Experience: Degree in law, IT or relevant experience. Experience administering or working with Contract Lifecycle Management (CLM) systems; hands-on experience configuring workflows, approvals, dashboards, or reports is strongly preferred.
• Knowledge/Skills/Abilities/Behaviors: Organized individual with capability of managing multiple tasks simultaneously. Collaborative work style, team player and strategic relationship builder. Ability to maintain a high degree of confidentiality. Strong attention to detail, process orientation, and commitment to data accuracy.