Clinician-Boston Emergency Services Team (Per Diem)

About the Organization

Boston Medical Center (BMC) is more than a hospital. It’s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet—an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030, a long-term goal to make Boston the healthiest urban population in the world.

About the Role

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions.

Responsibilities

• Provide telephone triage for individuals experiencing psychiatric crisis; assist with stabilization, crisis intervention, and refer to the appropriate sources.
• Perform telephone screening of psychiatric patients, including:
  • Making appropriate and accurate telephone assessments of patients experiencing psychiatric crisis.
  • Providing resource information based on the patient’s needs, and accurately transferring case information to other providers.
  • Documenting calls and recommendations for action.
• Under the direction of the Clinical Director of BEST, identify appropriate inpatient settings for patients requiring admission to inpatient facilities.
• Work with the patient, the patient’s family, and referring agents to facilitate the admission of the patient into the appropriate unit.
• Maintain an up-to-date roster of area inpatient psychiatric units for adults, children, and adolescents, and maintain a liaison relationship with these facilities.
• Develop and maintain a liaison relationship with MBHP, DMH, and all referring agencies.
• Refer patients to appropriate outpatient facilities if appropriate, and maintain an up-to-date listing of, and liaison with, outpatient facilities, residential facilities, shelters, and halfway houses.
• Inform referring sources as to the final disposition of cases.
• Review findings with senior clinicians or Clinical Director.
• Consult with providers as needed regarding client assessments and crisis interventions.
• Maintain documentation and records for all cases in accordance with program requirements.
• Contribute to the organization and administration of teaching programs.
• Participate in all required orientation and training programs.
• Complete required paperwork (e.g., evaluation forms) in a timely fashion to meet all hospital, state, and federal regulations.
• Attend appropriate clinical and staff meetings.
• Maintain competency in the field via ongoing continuing education and by keeping applicable licenses up-to-date.
• Perform other related duties as needed.

Requirements

• Master’s Degree in social work, psychology, education, counseling, or related field.
• LCSW, LICSW, or LMHC license preferred.
• Previous field experience working in emergency psychiatry-related clinical activities preferred.

Skills

• Knowledge of referral processes and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when resources are scarce. Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and advocate for patients and their families.
• Excellent English language skills to summarize and communicate orally and in writing moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of social, racial, and ethnic populations. Bicultural/Bilingual competency a plus.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical records, and web browsers.

Pay

Compensation range: $30.90 - $38.42 per hour. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

Benefits

BMCHS offers generous total compensation that includes, but is not limited to:

• Medical, dental, vision, and pharmacy benefits.
• Contract increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Earned time cash out.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family wellbeing.

Schedule

Per Diem