Clinical Trials Manager - OBGYN

People

Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.

Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.

Maintains department and/or system metrics on employee engagement indicators.

Assists with on-boarding of new employees including sequencing and executing tasks/actions involving Houston Methodist Research Institute/Houston Methodist Hospital (HMRI/HMH) support areas (e.g. Department Orientation, Uniforms, Telecom/IT, Equipment, Supplies, Training, HMRI Credentialing/Competency, etc.).

Service

Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

Implements complex research projects, including screening and enrolling subjects, and conducting testing procedures required by study protocol (medical history interview, vital signs, collect and enter data into case report forms, reporting to study monitors), prepares presentations and schedules institutional training for physicians, nurses, and staff on research protocol.

Establishes consistent productivity expectations and revises as needed. Makes recommendations to department leadership regarding staffing requirements to meet needs of the research team to achieve maximum productivity.

Identifies operational problems, issues and barriers across projects with input from investigators, research team members, and sponsors; communicate patterns and trends to department and HMRI leadership as appropriate; supports efforts to develop and implement process/system improvements.

Quality/Safety

Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.

Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.

Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.

Maintains self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

Monitors site visits pre-study, at study initiation, at regular intervals during the study and at study closeout.

Conducts study operational feasibility assessments and risk assessments, along with assessing ongoing training needs of the research team.

Maintains progress and performance of all projects including quality of services, financial viability, and compliance with federal, state, and/or other regulations and laws including guidelines of HMRI.

Affirms proper study documentation is maintained and archived.

Growth/Innovation

Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed/shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.

Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.

Sets developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development.