Clinical Trial Coordinator

Core Responsibilities

• Rapidly onboard and train new pharmacy sites on clinical trial workflows, protocol requirements, referral processes, and data capture.
• Serve as the primary point of contact for pharmacy staff across trials — maintaining consistent communication, addressing challenges, and keeping sites engaged.
• Customize training materials and lead virtual and in-person sessions to ensure readiness and protocol adherence.
• Clinical Partner Coordination:
• Coordinate with trial sponsors, CROs, and downstream care partners to ensure smooth referral, scheduling, and data capture.
• Maintain protocol alignment and communication between pharmacy sites and clinical care teams.
• Support appointment scheduling and logistics, especially in time-sensitive trial environments.
• Pharmacy Success & Ongoing Support:
• Serve as a dedicated success partner for each pharmacy site, owning the relationship from onboarding through the full program lifecycle.
• Conduct regular check-ins to review performance, celebrate wins, address challenges, and keep sites motivated and engaged.
• Monitor site-level metrics including referral volume, lead quality, and enrollment progress — proactively identifying gaps and removing barriers before they become problems.
• Share best practices across the network and act as each pharmacy's internal advocate within SiteLabs.
• Performance Monitoring & Reporting:
• Track pharmacy activity and recruitment performance using SiteLabs' platform and dashboards.
• Generate weekly progress reports and surface risks, gaps, or delays early.
• Partner with leadership to continuously iterate and improve implementation playbooks.
• Compliance & Quality Assurance:
• Ensure pharmacy execution aligns with IRB-approved materials, HIPAA standards, and GCP-compliant workflows.
• Conduct periodic site audits to validate compliance, training completion, and performance accuracy.
• Identify and escalate protocol deviations or data discrepancies promptly.
• Clinical Program Support:
• Support execution of non-trial clinical programs (e.g., health system screenings, patient navigation) during trial downtimes or as business needs require.
• Aid in optimizing pharmacy workflows and contributing to cross-functional clinical operations projects.

Requirements

• 2 to 4 years of experience in clinical trials, patient recruitment, pharmacy operations, or decentralized clinical programs.
• Strong interpersonal and training skills with comfort leading sessions and building trusted field relationships.
• Working knowledge of IRB protocols, HIPAA, and GCP principles.
• Organized, proactive, and able to manage multiple priorities in a fast-moving environment.
• Proficient with CRM or clinical tracking systems, dashboards, and remote coordination tools.
• Prior experience with independent pharmacy networks or community-based care delivery.
• Prior work with GI, oncology, metabolic, or primary care-related clinical trials.
• Prior experience in a startup, healthcare technology, or rapid-scale environment (preferred).
• Bilingual Spanish/English is a plus.

Benefits

• Salary: $55,000 to $70,000, based on experience.
• 401(k) with company match.
• 4 weeks paid time off plus 10 paid holidays.
• Equity participation.
• Flexible hybrid work environment with the autonomy to make a national impact.