Clinical Treatment Case Manager (Greenbrook)

About the role

At Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.

Responsibilities

• Guide patients from consultation through treatment completion, ensuring a smooth and supportive experience.
• Coordinate appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.
• Monitor patient progress and proactively address barriers that could delay care.
• Collaborate with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
• Support prior authorization workflows and ensure patients have appropriate coverage throughout treatment.
• Coordinate specialty pharmacy activities, medication access, and treatment readiness requirements.
• Maintain accurate patient records, financial estimates, and documentation within CRM and EHR systems.
• Respond to patient questions with empathy, professionalism, and urgency.
• Help ensure a high-quality patient experience while meeting operational and compliance standards.

What Makes You Successful

• Passionate about delivering exceptional patient care and customer service.
• Communicates with empathy, patience, and professionalism.
• Thrives in a fast-paced environment and can effectively manage multiple priorities.
• Possesses strong attention to detail and organizational skills.
• Enjoys problem-solving and finding creative solutions to complex situations.
• Works collaboratively across teams while taking ownership of outcomes.
• Learns new systems and processes quickly and embraces change.

Qualifications

• Preferred: Bachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.
• Also Considered: High School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.

Additional Experience

• Experience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Knowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.

Preferred Experience

• Behavioral health or specialty healthcare.
• TMS or Spravato® treatment programs.
• Prior authorization and insurance workflows.
• Specialty pharmacy or Buy & Bill processes.
• Patient care coordination and case management.

Benefits

• Competitive pay range of $25 – $27/hr based on prior experience and education.
• Comprehensive benefits package including health, dental and vision insurance.
• Paid Time Off.
• 401(k) with company match.

Schedule

Clinic-Based in Northampton, Weymouth, Leominster, or Westborough, MA.