Clinical Treatment Case Manager (Greenbrook)

About the role

At Greenbrook Mental Wellness Centers, you'll make a meaningful impact on patients' lives while helping deliver innovative mental health treatments. Join a collaborative, patient-focused team with opportunities for growth and development. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey.

Responsibilities

• Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
• Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
• Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
• Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements

Requirements

• High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities

Qualifications

• Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
• Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
• Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs preferred

Skills

Passionate about delivering exceptional patient care and customer service with empathy and professionalism

Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment

A proactive problem-solver who takes ownership and finds effective solutions

Collaborative, adaptable, and quick to learn new systems, processes, and ways of working

Benefits

Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include:

• health insurance
• dental insurance
• vision insurance
• optional supplemental medical insurance
• health savings and flexible spending accounts
• company-paid life insurance and additional voluntary life insurance
• company-paid short term disability and long term disability insurance
• participation in a 401(k) savings and investment plan with company contribution
• paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
• Flex-PTO, which allows time off without accrual for full-time exempt employees