Clinical Training Specialist - PacNW/Seatle

About the role

Provides clinical training and support to customers, as a subject matter expert, on-site and/or remotely to ensure customer is prepared to operate their equipment according to a minimum of safe and effective use guidelines and to fully utilize the complex functionality of the technology to meet their business needs.

Responsibilities

• Provide in-person case coverage
• Ensures product/s and ancillary components are available for each case.
• Completes and processes all procedure related paperwork as required.
• Tracks and reports all customer complaints.
• Sets up and manages a disposable inventory sufficient to cover assigned case load.
• Bridges the gap between VIS products and procedures and the clinical team by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products.
• Supports VIS products and procedures by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products.
• Trains and educates physicians and hospital staff on use of assigned VIS products.
• Provides on-site clinical support during procedures while maintaining a “hands off” posture in relation to direct patient contact.
• Interacts with customers and functional organizations to determine their training needs and uses engineering documentation such as Operators Manuals and DFUs to develop content of courses.
• May coordinate or lead customer and/or employee training classes.
• May also conduct large group presentations at seminars, training programs, and trade shows.
• May also provide demo support to local, regional and national customer trade events.
• Provides first line product technical support.
• Performs new installation support to ensure products are working as specified.
• Provides first line technical service support via Engineering or Field Service Engineer oversight, when necessary.
• Collaborates with the VIS Medical Affairs Team.
• Aids Medical Education, Medical Information, and Medical Science Liaisons if required.
• Documents day to day interactions with physician customers.
• Provides competitive product performance information to headquarters marketing or engineering groups.

Requirements

• Bachelor’s Degree in related field preferred.
• Clinical Background – IR/CT Technician, Operating Room Nurse or Surgical Technician preferred.
• Experience/Knowledge of IR suite, Operating Room Protocol and Sterile Technique.
• Experience in supporting vascular procedures highly regarded.
• Experience in supporting tissue ablation procedures highly regarded.
• Ability to work in a high-intensity, fast-paced environment.
• Excellent written and verbal communication skills.
• Detail oriented with excellent organizational skills.
• Analytical with an ability/desire to solve problems.
• Team player.
• Ability to lift approx. 150 pounds.

Qualifications

• Live within close proximity or be willing to relocate to PacNW/Seattle.
• This is a field based "remote" position that requires onsite work at several local customer locations.
• The role is governed by our Fleet Safety Policy.

Skills

• Ability to work in a high-intensity, fast-paced environment.
• Excellent written and verbal communication skills.
• Detail oriented with excellent organizational skills.
• Analytical with an ability/desire to solve problems.
• Team player.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $102,600 - $141,075 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Field based "remote" position that requires onsite work at several local customer locations.

Company

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.