Clinical Training & Onboarding Coordinator

About the Role

We're looking for a Clinical Trainer whose first priority is making our medical team confident, competent, and efficient in Athena from day one and supporting their long term success in providing high quality and compliant care. This role owns onboarding and competency verification, follows up post-hire with audits and coaching, and runs continuing education and our Learning Management System. This is best suited to a nurse or other medical professional (RN or similar clinical/medical background) who is looking to move out of direct patient care and into a role built on teaching, coaching, and empowerment.

Responsibilities

• Onboarding & Competency:
  • Own onboarding end to end for all organizational team members, including facilitating trainings, evolving training content, and completing competency checklists that verify skills directly.
  • Serve as the team's go-to expert on Athena and EHR workflows; provide spot trainings and detailed 1:1 feedback on documentation, workflow, and system navigation as needed.
  • Continuously streamline onboarding content and checklists to shorten ramp-up time.
• Quality Assurance:
  • Follow up with medical staff on a regular cadence after onboarding, auditing documentation and practice against what they were trained to do and coaching to correct drift early.
  • Share audit feedback with both the individual and their supervisor, and track/report on training adherence using quantitative and qualitative data.
• Training, Curriculum & LMS:
  • Coordinate and facilitate continuing education (in addition to general onboarding), and train other facilitators to lead or co-lead courses.
  • Design original SUD/behavioral health training content and curriculum, applying adult learning principles and individualized learning plans by clinician, role, or team.
  • Serve as subject matter expert for our Learning Management System, owning its accuracy, efficiency, and reporting.
• Quality & Compliance:
  • Assess clinical quality and competency across disciplines (nursing, therapy, medical, care coordination) and partner with medical and Ops leadership to close workflow and quality gaps.
  • Ensure training materials comply with state, federal, and accreditation standards (e.g., CARF), and keep them current as Athena, evidence, and regulation evolve.

Qualifications

• Active RN license or equivalent medical background, with direct behavioral health and/or SUD clinical experience (required)
• Hands-on expertise with Athena or a comparable EHR from a clinical workflow perspective (required)
• Experience designing and facilitating clinical training or curriculum, ideally including LMS experience, adult learning theory, and instructional design
• Genuine interest in training, coaching, and process rather than returning to direct patient care — comfortable being the external, accountability-holding presence, not a peer
• Comfortable with basic statistics and data-driven reporting on training adherence
• Strong public speaking and facilitation skills; able to grasp new concepts quickly and adapt to rapid change
• Willingness to travel approximately 25% of the time, fluctuating as needed

Benefits

• Paid Time Off:
  • 12 Vacation days
  • 12 Wellness (Sick) days
  • 3 Floating holidays
  • 9 Company-observed holidays
  • Jury Duty, Voting Leave, and other forms of paid time off may be available
• Insurance:
  • Eleanor-paid medical and dental insurance plans, with affordable vision coverage
  • Short-term disability
  • Long Term Disability (employee paid)
  • Life Insurance (both Eleanor and employee-paid options)
• Retirement:
  • 401(k) plan with 3% match
• Wellness Perks:
  • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness visits covered by our medical plan
• Family Medical Leave:
  • Paid Family & Medical Leave for approved family and medical reasons