Clinical Training Assistant
About the role
Welcome to AFC Urgent Care Portland — where we're flipping the script on healthcare culture! Think supportive teammates, open leadership, and real opportunities to grow. Whether you're a seasoned Medical Assistant or just getting started, if you're passionate about helping people and want to make a difference — this is the place!
Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!
Core Values: Commitment — Commitments are clearly made and met; Health — Healthy living for everyone is promoted through sustainable and responsible behaviors; Excellence — Excellence in everything we do; Celebrate — Celebrate wins — both small and large; Trust — Trust builds teamwork through vulnerability and respect.
Location: 6633 NE Sandy Blvd., Portland, OR 97213. Some travel between clinics required to accommodate training needs.
Responsibilities
- Serve as a training mentor for back office staff from onboarding to annual training
- Onboarding: including but not limited to Medical Assistants, Externs, and MA Temp staffing
- Perform new hire systems onboarding — user set up, function and purpose of systems, and review any associated SOP
- Ensure clear communication of new hire training schedule to all stakeholders
- Conduct onsite training for all new staff (flexibility needed)
- Ensure time cards are correct for Clinic Managers
- Assist with developing and implementing training programs to meet company goals, including designing curricula and teaching classes
- Conduct training needs assessments to identify areas where new hires need to be trained
- Provide 2-week hands-on training
- Schedule follow-up training as needed
- Communicate issues to Clinic Manager, Training manager, and/or HR Training
- Introduce and ensure consistent use of SOPs across all locations
- Train clinics/leads/clinic coordinators as needed
- Assist with the development of treatment plans based on employee needs and goals
- Administer ongoing support and supplemental training as requested by Clinic Managers
- Monitor employee progress throughout the training process to ensure they meet program requirements
- Assist with developing training materials such as workbooks, manuals, handouts, and other learning aids
- Evaluate the effectiveness of training programs based on employee feedback or results of follow-up tests or evaluations
- Perform other job-related duties as assigned by your manager
- Additional responsibilities include call processing for the clinic and associated staff accountability at the clinic
- Position has decision-making authority within scope of responsibility and requires innovation/tenacity to improve internal processes
Requirements
- High School Diploma or GED
- Certificate from a Medical Assistant program or equivalent on-the-job training (required)
- 1+ year experience in a medical office (preferred; urgent care experience is a bonus)
- 1+ year experience in a supervisory and/or training role
- X-ray experience (RT or LXMO) — even better!
- Must be experienced in Medical Assisting and flexible with training techniques
- Must thrive in a fast-paced setting and be willing to wear multiple hats
- Driven, friendly, detail-oriented, and positive energy with patients first mindset
Schedule
Full-Time — 40 hours/week. Set shifts = no guessing game. Consistent schedule block: Monday – Friday, 8:00 AM – 4:00 PM.
Pay
$28 – $33 per hour (based on experience). Monthly travel stipend of $75. Monthly team performance bonuses.
Benefits
- Free healthcare for you and your family through AFC
- 401(k) with 3% employer match after 1 year
- 3 weeks of paid time off
- On-the-job growth & training opportunities (including in-house Limited Scope Radiography (LXMO) training with state certification costs fully covered)
- Supportive, non-toxic work culture that celebrates wins