Clinical Therapies Scheduling Coordinator - Float

About the role

Valid Ohio driver’s license and proof of auto insurance required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Responsibilities

• Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.
• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre‑registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Requirements

• High school graduate or equivalent.
• Two years of medical secretary experience.
• Valid Ohio driver’s license and proof of auto insurance (must pass motor vehicle background inspection, insurance eligibility, driving qualifications and training).
• Physical requirements: occasionally lifting/carrying 0‑10 lbs, 11‑20 lbs; machinery, pushing/pulling 0‑25 lbs; standing; frequently color vision, flexing/extending of neck, reaching above shoulder, walking; continuously audible speech, computer skills, decision making, depth perception, hand use (grasping, gripping, turning), hearing acuity, interpreting data, peripheral vision, problem solving, repetitive hand/arm use, seeing far/near, sitting; additional: talking on telephone constantly (67‑100%).

Skills

Excellent customer service skills to interact with the public internal and external.