Clinical Technician I

About the role

The Ophthalmic Technician participates in the care of patients in a clinic setting. Duties include greeting patients, performing diagnostic tests, documenting patient information, assisting with minor surgeries, and educating patients.

Responsibilities

• Interacts with patients to accurately gather information and enter it into our electronic medical records system;
• Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient;
• Initiates and performs documentation of the patient's chief complaint, present illness, and captures past medical history;
• Accurately records all information in EMR system according to established standards and physician requirements;
• Conducts tests and measures eye muscle function, pupil size, and reactivity;
• Applies drops to anesthetize, dilate, or medicate eyes;
• Auxiliaries with minor surgery procedures, intraocular injections and laser treatments, in an exam room or treatment room, including preparing patients for sterile procedures;
• Educates patients regarding the administration of medications, and pre and post-operative instructions, as directed by physicians;
• Readily scribes for physician;
• Secures patient information and maintains patient confidentiality by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential, following all HIPAA requirements;
• Demonstrates basic knowledge of eye anatomy, disease, symptoms & ocular medications;
• Stays current with the latest technologies and medications and be able to answer general patient questions;
• Affords assistance to team members and completes other special projects as requested.

Requirements

• High school diploma or GED equivalent;
• Valid driver's license and ability to drive a motor vehicle;
• Ability to stand or sit for extended periods of time and lift up to 50lbs;

Qualifications

• Desired Electronic Medical Records (EMR) experience;
• Knowledge of medical terminology;
• Entry Level;
• Typical has 0-3 years of Experience.

Skills

• Effective problem-solving skills;
• Basic knowledge of eye anatomy, disease, symptoms & ocular medications;
• Current with the latest technologies and medications;
• Answers general patient questions;
• De-escalates dissatisfied patients respectfully and efficiently.

Benefits

• Competitive wages;
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance;
• Generous paid time off (PTO) program;
• Seven (7) company paid holidays;
• 401(k) retirement plan with company match;
• Uniform reimbursement.

Company Information

• An organization focused on People, Passion, Purpose and Progress;
• Inspirational culture #MVP2026;