Clinical Systems & Training Specialist

Job Duties

• Support implementation, optimization, testing, and maintenance of EMR systems and clinical applications across ambulatory settings
• Serve as a liaison between clinical staff, providers, operational leadership, and IT to improve workflow integration and system use
• Analyze ambulatory workflows and recommend process improvements to increase efficiency, patient experience, quality outcomes, and regulatory compliance
• Provide ongoing end-user support, troubleshooting, escalation, and workflow guidance for EMR and clinical systems
• Create and deliver onboarding, training, and education for providers and staff on EMR systems, workflows, and operational processes
• Create and maintain training materials, workflow documentation, tip sheets, and support resources
• Assist with system upgrades, testing, validation, and go-live support for clinical technology initiatives
• Support practice-specific configuration changes, templates, and workflow optimization efforts
• Participate in quality improvement, operational readiness, and performance initiatives
• Assist with data collection, validation, reporting, and regulatory/quality compliance activities
• Provide onsite support during implementations, onboarding, and operational transitions
• Serve as a first-line resource for clinical systems and workflow questions

Qualifications

• Education: Associate or Bachelor’s degree in Nursing, required; Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred
• Experience: Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required; 4–6 years of experience in ambulatory healthcare operations, required
• Certification: Active RN license in New York State, preferred

Skills

• Healthcare informatics, EMR/EHR systems, clinical applications, project management, or training certifications, preferred
• Strong knowledge of EMR systems, ambulatory workflows, and healthcare operations
• Strong communication, teaching, and staff training capability
• Troubleshooting skills for clinical applications and workflow issues in real time
• Understanding of regulatory requirements and compliance standards
• Ability to collaborate across clinical, operational, and IT teams
• Change management and onboarding support experience