Clinical Systems Technician

About the role

CareATC is dedicated to revolutionizing employer-sponsored healthcare. We're passionate about providing exceptional, patient-centered solutions for our clients and their employees.

Responsibilities

• Support provider scheduling, calendar updates, appointment templates, and related workflow requests
• Provide first-level support for clinical applications, including user access, configuration, workflow, and functionality questions
• Maintain documentation and manage Clinical Systems support requests through the support queue
• Monitor and troubleshoot basic EMR and application issues while escalating more complex problems as needed
• Participate in system testing, maintenance, data updates, and workflow validation
• Collaborate with clinics, internal teams, and vendors to provide timely support and resolve issues
• Identify recurring issues and opportunities to improve workflows and processes
• Follow established documentation, change management, privacy, and security procedures

Requirements

• A high school diploma or equivalent
• One to two years of experience in healthcare, EMR support, help desk, customer service, or a related support role
• Familiarity with EMR systems, provider scheduling, clinical workflows, or healthcare operations; eClinicalWorks experience is a plus
• Strong customer service, communication, and organizational skills
• Ability to troubleshoot technical issues, prioritize competing requests, and follow documented processes
• A desire to learn, collaborate, and grow within healthcare technology

Qualifications

• Associate or bachelor's degree in Information Technology, Healthcare, Business, or a related field preferred

Skills

• Technical proficiency with EMR systems
• Experience with provider scheduling and clinical workflows
• Strong problem-solving and troubleshooting abilities
• Excellent communication and organizational skills

Benefits

• Predictable Monday-Friday schedule
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
• Low to No Cost Telehealth services starting on day one
• Clinic services and medications available at little to no cost for employees and dependents

Pay

Competitive salary based on experience and qualifications.

Schedule

Hybrid work environment based in Tulsa, OK with a predictable Monday-Friday schedule.