Clinical Systems Specialist

About the role

Owns the technical support and administration of assigned clinical systems and the technology that supports care delivery. Partners with clinicians, the Systems Administrator, help desk, network and security teams, and vendors to maintain reliable workflows and provide defined operational backup.

Responsibilities

• Administer and support assigned clinical applications, devices, and supporting infrastructure, including Launch Point, IdProducer, Mindray, Vocera, Hill-Rom Nurse Call, eKinnex, OneView, AvaSure remote monitoring, Baxter IV pumps, pulmonary pumps, EKG systems, Versa Badge, and Bellavista as needed.
• Responsibilities include system configuration, user access, device connectivity, workflow support, and administration of associated servers within the role’s assigned scope.
• Use the configuration management database (CMDB) to document and maintain clinical system support information, including primary and backup support staff, vendor contacts, Summit’s ownership and support responsibilities, service level agreements (SLAs), and support hours.
• Manage approved configurations, accounts, access roles, updates, interfaces, device connectivity, and vendor-supported components within the role’s assigned scope.
• Administer assigned door badge access systems, including approved badge provisioning, access changes, account troubleshooting, and access records. Coordinate authorization with Security, Facilities, and department owners, and escalate door hardware or physical security issues to the responsible team.
• Coordinate badge creation and access for glucometers and Pyxis with the appropriate clinical and security