Clinical System Adoption Specialist

OBJECTIVES/PURPOSE

Work with GDO, R&D and cross-functional stakeholders to collect, develop and deploy effective support materials for systems in DSDS ownership.

Support clinical systems BSO and change management functions by contributing to process development, training, and change management.

Accountabilities

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities.
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications.
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities.
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user's experience to the BSO to inform any system challenges preventing successful adoption.
• Support the education and awareness of available support resources for the end users.

Education, Behavioural Competencies And Skills

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred
• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus
• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
• Ability to navigate complex challenges with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities