Clinical Suppt Tech 3, CoreLab

Job Location: 211 Bailey Rd, Rochester, New York, United States of America, 14586

Worker Subtype: Regular Full Time
Scheduled Weekly Hours: 40
Compensation Range: $20.75 - $28.01 per hour

About the Role

Under the supervision of the section Supervisor and with specific direction from the Point Tech, this position has primary responsibility for the pre-analytical processing of patient specimens delivered to the Microbiology laboratory 24 hours per day, 7 days per week. The role exercises moderate skill, judgment, and knowledge of medical technology terminology and common procedures.

Responsibilities

• Enters and edits patient demographics in the laboratory and hospital computer systems.
• Receives, prioritizes, accessions, and distributes clinical specimens to appropriate laboratory sections to meet departmental turnaround times.
• Processes specimens to maintain integrity and serves as a resource for physicians, nurses, and laboratory personnel regarding specimen handling.
• Sample Management:
  • Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.
  • Prioritizes stat/urgent specimens and those needing special handling using knowledge of the test menu.
  • Ensures specimen integrity when testing may be delayed.
  • Tracks and verifies receipt of specimen batches.
  • Troubleshoots problem specimens and clarifies test selection with healthcare providers.
  • Answers questions about specimen transport and minimum volumes.
  • Informs providers when tests cannot be performed and works to resolve the issue.
  • Prepares specimens for transport to specialized testing areas (e.g., specialty labs, reference labs).
  • Manages sample archive storage and disposal per laboratory guidelines.
• Patient Registration and Specimen Log-in:
  • Registers patient information into the Hospital Information System (HIS).
  • Identifies special registrations (e.g., client bill, research).
  • Registers patient billing information and logs laboratory procedure codes.
  • Enters comments from requisitions/physician orders and documents discrepancies in the LIS.
• Clerical Support:
  • Answers telephone calls, providing routine information related to test results, specimen requirements, and technical details (e.g., reference ranges, turnaround times).
  • Handles test request add-ons and transfers calls as needed.
  • Scans requisitions into the system, confirming readability and keywords.
  • Participates in Quality Assurance data collection.
• Lab (Technical) Support:
  • Assists technologists in pre-analytical processing, including centrifugation, separating, and storing samples.
  • Loads continuous blood culture systems for sample processing.
  • Monitors and records temperatures and environmental conditions (e.g., CO₂, humidity) of rooms and equipment.
  • Collaborates with the technical team and supervisors to troubleshoot issues.
• Performs other responsibilities and projects as assigned.

Requirements

• Associate’s degree or some college coursework in science or a related discipline, or an equivalent combination of education, experience, or certification.
• Ability to maintain a professional and courteous manner at all times.
• Strong interpersonal skills to interact effectively with coworkers and customers.
• Excellent computer and organizational skills.
• Ability to work rotating shifts, weekends, and holidays as assigned.
• Adherence to all departmental and organizational policies and procedures.
• Demonstrates ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

Preferred Qualifications

• Customer service experience.
• Knowledge of medical terminology and anatomy/physiology.

Skills

• Proficiency with Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications.
• Experience with standard office equipment (e.g., multi-feature ACD telephone, PC, copier, printer, scanner, fax).
• Familiarity with laboratory equipment, including pneumatic tube systems, centrifuges, automated pipette systems, and pre-analytical laboratory automation systems.

Schedule

Monday–Friday overnight from 10:00 PM to 6:30 AM, with rotating weekends and holidays.