Clinical Support Staff Educator (CMA/RMA Req'd) - Hybrid

About the role

Discover a meaningful career with Avance Care — where your work truly makes a difference in patients’ lives. Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. Our Clinical Support Staff Educator is a key member of the clinical operations team, responsible for providing both direct patient care and training support across all locations. This role serves as a clinical resource and educator, ensuring consistency in workflows, high-quality patient care, and effective use of systems such as Epic. This role plays a critical part in driving operational efficiency, Medical Assistant competency, and positive patient outcomes.

Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locations
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Graduate from an accredited Medical Assistant (MA) program with active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials
• Associate’s or bachelor’s degree in a related field highly preferred
• 1‑3+ years of relevant healthcare experience providing training in varied settings, including development and implementation of training programs

Skills

• Strong written and verbal communication skills
• Excellent problem‑solving and analytical skills
• Effective time management and ability to prioritize tasks
• Innate interpersonal skills, ability to work independently and in a team
• Technical aptitude or proficiency in job‑specific software/systems
• Capability to