Clinical Support Specialist III
Cook Children's Health Care System · Fort Worth, TX · 1 mo ago
AnalystFull-time
Location: Calmont Operations Building
Department: Clinical Support & Prevention
Shift: First Shift
Standard Weekly Hours: 40
About the role
Provide support for all Service Coordination Department functions including health education and service coordination services for CCHP members.
Responsibilities
- Provide call issue escalation for CCHP members or providers.
- Manage a case load of members with low to moderate health complexity.
- Provide support for Team Lead duties during the Team Lead’s absence.
Requirements
- High school diploma or equivalent required.
- Bachelor of Social Work preferred.
- Five years’ experience in a managed care or medical office/hospital environment.
- Bi-lingual (English/Spanish) required.
- Expert proficiency in conversational, reading, writing, and translating medical terms as well as diagnoses.
- Must pass Spanish test prior to hire.
Qualifications
- Licensed Bachelor Social Work preferred.
- Certified Community Health Worker required.
Skills
- Superior verbal and written communication including motivational interviewing and adult learning principles.
- Familiarity with basic medical terminology and ICD-9 and CPT coding.
- Personal computer skills.
- Expertise with various software applications/databases (e.g., Microsoft Office).
- Highly organized, ability to prioritize, and demonstrate complex problem solving skills.
- Ability to work autonomously with minimal supervision.
- Demonstrated care coordination concepts.