Clinical Support Medical Assistant, Navigation Center

About the role

Cottage Health seeks a Clinical Support Medical Assistant, Navigation Center for their CH Navigation Center department responsible for telephone assessment of patient’s needs under the direction of Cottage Navigation Center Leadership. Assists the clinical support nurse's and Navigator Specialists and Leads in the day-to-day call center functions to aid in exceptional patient experience.

Qualifications

• Education: Minimum: Graduate of an accredited Medical Assistant program or 1 year of equivalent work experience.
• Certifications, Licenses, Registrations: Minimum: Certified Medical Assistant in the state of California within 18 months of hire or transfer.
• Preferred: California State Certified Medical Assistant.
• Technical Requirements: Minimum: Knowledge of clinical practices and medical terminology, Ability to understand use, function, interpret, document and keep records. Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records.
• Preferred: Experience with Epic and CRM.
• Years of Related Work Experience: Minimum: 1 year of medical assistant experience in a clinic setting.
• Preferred: Minimum of 3 years of medical scribe experience in a clinic or hospital setting.
• Experience using call center phone systems.

Benefits

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program.

Pay

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program.

Schedule

Hours are flexible to accommodate the needs of the position and the patient population.

Skills

Knowledge of clinical practices and medical terminology, Ability to understand use, function, interpret, document and keep records. Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records. Experience with Epic and CRM. Experience using call center phone systems.

Benefits

Includes comprehensive benefits package, including health insurance, retirement plan, paid time off, and more. Details can be found at Cottage Health’s Total Rewards page.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.