Clinical Support II (FT/Days Watertown, WI Clinics)

About the role

The Clinic Clinical Support II provides advanced clinical support in an outpatient clinic setting under the supervision of licensed providers. This role performs a wide variety of patient care tasks, clinical procedures, and administrative functions to ensure efficient patient flow and high-quality care. The position may be filled by a Medical Assistant (CMA preferred), Emergency Medical Technician (EMT), or Licensed Practical Nurse (LPN).

Essential Functions

• Collect and document patient history, vital signs, and screening information.
• Prepare patients and examination rooms for provider evaluation and procedures.
• Perform phlebotomy, administer immunizations, and assist with laboratory procedures according to established protocols.
• Administer medications and treatments as directed by providers and within scope of practice.
• Assist providers with minor procedures using aseptic techniques.
• Communicate test results and provide patient education under provider supervision.
• Maintain and operate clinical equipment according to safety standards.
• Support care coordination by obtaining reports and records, and participating in pre-visit planning.
• Document care provided in electronic medical record accurately and timely.
• Collaborate with providers, nurses, and team members to promote quality care and patient satisfaction.
• Perform other duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Proficient in clinical procedures, specimen collection, and basic laboratory processes.
• Strong knowledge of patient care standards, infection control, and safety guidelines.
• Ability to prioritize tasks, exercise sound judgment, and respond appropriately in urgent situations.
• Effective communication and interpersonal skills to interact with patients, families, and healthcare team.
• Commitment to patient confidentiality and professional conduct.

Qualifications

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)
• Postsecondary (Cert/Diploma/Program Grad) from an accredited Medical Assistant, EMT, or LPN program (Required)
• Medical Assistant (Certified preferred) Upon Hire (Required) Or EMT - Emergency Medical Tech Upon Hire (Required) Or LPN or LVN - Licensed Practical or Vocational Nurse - State Licensure Upon Hire (Required)
• BCLS - Basic Life Support Upon Hire or within facility-specified time frame (Required)
• Prior Experience in a clinic or healthcare setting (Required)