Clinical Support Coordinator - Night Shift - ER / ICU Techs, MA

About the role

As a Clinical Support Coordinator, you are at the heart of the organ and tissue donation process. Your responsibilities will include:

• Obtaining informed telephone authorization and conducting comprehensive medical and social history risk assessments with families of patients who authorize donation.
• Collaborating directly with clinicians to perform medical screenings on patients to determine donation eligibility.
• Case management of all aspects of tissue cases and shared organ cases, ensuring seamless transitions and effective case completion.
• Providing accurate, timely information to both internal and external stakeholders.

Responsibilities

As a Clinical Support Coordinator, you will:

• Obtain informed telephone authorization and conduct comprehensive medical and social history risk assessments with families of patients who authorize donation.
• Collaborate directly with clinicians to perform medical screenings on patients to determine donation eligibility.
• Manage all aspects of tissue cases and shared organ cases, ensuring seamless transitions and effective case completion.
• Provide accurate, timely information to both internal and external stakeholders.

Requirements

• Post-secondary training or education in a relevant field is required.
• Bachelor’s degree is preferred, but other healthcare backgrounds will be considered (ICU Tech, ER Tech, LPN, Medical Assistant, etc.).
• Strong case management & communication skills with a commitment to providing compassionate support to donor families.
• Excellent data entry & computer skills are required. Experience with one or more electronic medical record systems is preferred.
• The ability to multitask in a fast-paced, mission-driven environment.

Qualifications

• Possess strong interpersonal and communication skills.
• Be able to handle sensitive and confidential information with discretion.
• Have a positive attitude and a willingness to learn new skills.
• Be able to work independently and as part of a team.

Skills

• Strong case management & communication skills.
• Excellent data entry & computer skills.
• The ability to multitask in a fast-paced, mission-driven environment.

Benefits

• Competitive compensation including shift differential and overtime.
• 100% employer paid health, dental, and vision insurance for our employees and dependents.
• Annual health savings account contributions.
• Paid pet insurance.
• Annual bonuses for performance and retention.
• Generous paid time off and holiday pay.
• Professional development and growth opportunities.
• A mission-driven, supportive work culture.

Schedule & Work Environment

This role follows a rotating 12-hour shift schedule (either 7:00 AM – 7:00 PM for day shift or 7:00 PM – 7:00 AM for night shift), including weekends and holidays. Day and night shift positions are currently available, with alternating four-day / three-day workweeks.

Pay

Competitive compensation including shift differential and overtime.

Schedule

Rotating 12-hour shift schedule (either 7:00 AM – 7:00 PM for day shift or 7:00 PM – 7:00 AM for night shift), including weekends and holidays. Day and night shift positions are currently available, with alternating four-day / three-day workweeks.

Benefits

• Competitive compensation including shift differential and overtime.
• 100% employer paid health, dental, and vision insurance for our employees and dependents.
• Annual health savings account contributions.
• Paid pet insurance.
• Annual bonuses for performance and retention.
• Generous paid time off and holiday pay.
• Professional development and growth opportunities.
• A mission-driven, supportive work culture.