Clinical Support Coordinator, Home Health, Full-Time, 8:00 - 4:30 PM

About the role

The Clinical Support Coordinator performs all tasks related to patient scheduling and supports the Home Health clinical team and Private Duty team by assisting with administrative tasks. They work closely with management to troubleshoot and resolve issues and act as a team lead for the Clinical Support Assistants. They serve as a Home Health representative when engaging with patients, their family members, and the community.

Responsibilities

• Performs all tasks related to patient scheduling
• Supports the Home Health clinical team and Private Duty team by assisting with administrative tasks
• Works closely with management to troubleshoot and resolve issues
• Acts as a team lead for the Clinical Support Assistants
• Serves as a Home Health representative when engaging with patients, their family members, and the community

Requirements

• Ability to relate effectively with all levels of the clinical and administrative departments
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail; actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Excellent written and verbal communication skills
• Strong working knowledge of computers and computer-based software

Qualifications

• Bachelor’s Degree
• Minimum 1 year Customer Service experience

Skills

• Spanish/Chinese bilingual preferred

Benefits

Not specified

Pay

$23.00 - $35.46 per hour

Schedule

Days