Clinical Supervisors

About the role

The Clinic Manager is responsible for the supervision of non-clinical staff at assigned clinic sites, including scheduling and supervision of staff and management of daily operations. The Clinic Manager will report to the Practice Administrator and may have responsibilities at other clinic sites.

Responsibilities

• Coordinate referrals and maintain referral tracking system
• Supervise front desk operations and coordinate clerical staff training, as well as provide disciplinary actions
• Supervise and/or perform general administrative functions, including follow-up mail correspondence with insurance companies, referral physicians, and patients
• Assist patients and family as necessary with understanding insurance plan benefits and requirements
• Collect and organize program statistics and submit statistical reports to Director of Community Clinics
• Anticipate patient customer service needs and assist immediately with the resolution of patient and/or other complaints referred by the Practice Administrator
• Periodically assist management with customer service training presentations for clinic personnel
• Assist with preparations for on-site chart audits for managed care plans
• Assist in training new employees in performing their job duties as requested
• Perform other duties assigned

Requirements

• High School diploma or equivalent
• Minimum of 1 year experience working with patient information and admissions, including scheduling of appointments
• Experience in Accounting or Bookkeeping preferred
• Computer knowledge and use of calculator
• Good clerical skills, including typing of 30 wpm and good working knowledge of basic math
• Bilingual/bicultural (preferred)
• Ability to communicate effectively both verbally and written
• Understanding of medical technology and terminology

Physical Requirements

The Clinic Manager must be able to perform the essential functions of the position, including delivering excellent customer service, meeting attendance requirements, and working at designated on-site location(s). The physical ability to lift up to 20 pounds unassisted is also required.