Clinical Supervisor YES Waiver

About the Role

The Clinical Supervisor of Youth Empowerment Services (YES) Waiver program serves as the team expert, training, modeling, supporting, and overseeing Intensive Case Managers (ICM) and Community Living Support (CLS) Specialists. The role ensures compliance with state contracting performance measures, LifePath Systems policies, procedures, and values, and delivers services following National Wraparound Implementation Center (NWIC) standards, a trauma‑informed, person‑driven model, and culturally and linguistically appropriate practices.

Responsibilities

• Provide weekly team meetings, assign caseloads, and oversee engagement and productivity.
• Manage program dashboards, conduct personnel actions (evaluations, PTO review, timesheet approval, coaching, training, corrective action).
• Collaborate with the Training team and communicate effectively with management staff; present team data verbally and in writing as requested.
• Maintain a small caseload in accordance with NWIC standards and deliver services within the scope of licensure following the YES manual, TRR, and UM guidelines.
• Use data‑driven decision making to monitor team caseloads and ensure individuals and families receive services per YES Manual, UM guidelines, and TAC requirements.
• Provide interventions to promote access based on individual/family needs, including home or community‑based services.
• Troubleshoot and organize natural supports, interventions, and services to achieve outcomes.
• Ensure timely and thorough documentation, effective scheduling, and adherence to crisis procedures; be available for crisis coverage as needed.
• Maintain performance targets:
  • Direct service hours: 10 hours per month, meeting UM standards.
  • 90% of progress notes signed within 2 business days of service.
  • All audit scores exceed 90% quality standard.
  • All required trainings completed prior to due dates.
  • 80% of caseload receives services each month; 90% of caseload has updated TRR and Financial Assessments.
  • All coaching forms, team meeting agendas, minutes, and workforce sign‑in sheets uploaded by the 5th of each month for the prior month.
• If bilingual and receiving a stipend, translate for staff as needed and use approved language in service provision.
• Perform other duties as assigned to promote overall service excellence and program success.

Qualifications

• Full, unrestricted Texas licensure as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Marriage & Family Therapist (LMFT) with at least 1 year supervisory experience; or provisional Texas licensure (LPC‑Associate, LMFT‑Associate, LMSW Under Supervision, or QMHP‑CS) with at least 2 years supervisory experience.
• Minimum 1 year experience providing intensive case management following NWIC standards.
• Completion of Wrap Supervisor training within the first 90 days of hire (or first available through NWIC or HHSC schedule).
• CCBHC knowledge and experience preferred.
• Experience with Texas Recovery and Resiliency (TRR) preferred.
• Knowledge of Trauma‑Informed Care Practices required.
• Reliable transportation and a valid driver’s license.

Knowledge, Skills, & Abilities

• Knowledge of the current DSM (Diagnostic and Statistical Manual of Mental Disorders).
• Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention, and symptom management for individuals with serious mental illness or serious emotional disturbance.
• Familiarity with evidence‑based practices approved by HHSC, including National Wraparound Implementation Center, Barkley’s Defiant Child, PAYA, Skills Streaming, Seeking Safety, and Nurturing Parent, with ability to oversee implementation.
• Ability to assess individual needs, coordinate services, and communicate effectively.
• Knowledge of the social services system and ability to connect individuals with appropriate resources.
• Strong written communication skills for clear, professional documentation and internal communications.
• Logical, clear thinking in potentially dangerous or emotional situations.
• Patience, empathy, and understanding when responding to individuals.
• Organized, detail‑oriented, and computer‑proficient.
• Demonstrated multi‑cultural competency.
• Bilingual (English/Spanish) preferred.