Clinical Supervisor - McClatchy Medical Center - FT Day

About the role

Responsible for staffing the clinical needs of the clinical office. Supervises all clinical and clerical personnel in the office. Provides patient care as needed. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Responsibilities

• Develops staffing schedules and assists with staffing on-site and staffing expectation as needed.
• Plans for, develops, and maintains a well–qualified, competent staff.
• Assists with the recruitment, orientation, and training of staff.
• Ensures performance appraisals and competencies are performed in a timely manner.
• Provides daily supervision to clinical staff.
• Provides patient care as needed.
• Plans, develops, implements and maintains appropriate regulatory and corporate compliance activities.
• Implements and monitors quality assurance indicators for areas of supervision.
• Ensures compliance with regulatory and legislative requirements, including HIPAA, OSHA.
• Implements and monitors appropriate customer service activities.
• Implements corrective action plans as needed.
• Responds to customer service complaints and reports to management as needed.
• Promotes the flow of information by maintaining effective communication systems within and outside the department.

Requirements

Education / Formal Training

• Required: Technical Degree or Diploma in Nursing
• Preferred: Technical Degree or Diploma in Medical Assistant

Work Experience

• Required: Healthcare, 3–5 years
• Preferred: Supervisory or Management experience

Licenses and Certifications

• Required: Basic Life Support – American Heart Association
• Required: Licensed Practical Nurse – Tennessee (Tennessee Board of Nursing)
• Preferred: AMT Registered Medical Assistant – American Medical Technologists
• Preferred: X-Ray Operator in MD Office – Mississippi (Mississippi State Department of Health)
• Preferred: AAMA Certified Medical Assistant – The American Association of Medical Assistants
• Preferred: Licensed Practical Nurse – Mississippi (Mississippi Board of Nursing)
• Preferred: X-Ray Operator in MD Office – Tennessee (Tennessee Board of X-Ray Operators)
• Preferred: NCCT Medical Assistant – National Center for Competency Testing
• Preferred: Licensed Practical Nurse – Arkansas (Arkansas State Board of Nursing)
• Preferred: Emergency Medical Personnel – Tennessee (Tennessee Emergency Medical Services Division)
• Preferred: Nationally Certified Medical Assistant – National Association of Health Professionals
• Preferred: Certified Clinical Medical Assistant – National Healthcareer Association

Knowledge, Skills and Abilities

• Ability to understand and prepare written materials, such as financial indicators.
• Ability to communicate verbally with individuals including patients and their family members, Associates, management and physicians.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own and other’s workflow.

Supervision Provided

Supervises Clinical and Clerical Staff.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements are light work – exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, or extensive reading. Associate will have frequent patient contact with potential exposure to blood and body fluids.

About the organization

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.