Clinical Supervisor

The HealthCare Connection (THCC), Ohio’s first Federally Qualified Health Center (FQHC) founded in 1967, provides quality and accessible primary healthcare through community-responsive approaches. Serving over 20,000 patients annually, THCC operates two primary care clinics and six school-based health centers, offering integrated services including Primary Care, Pediatrics, Infectious Disease, Substance Use Treatment, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy. THCC is a Level 3 Patient-Centered Medical Home (PCMH).

About the role

The Clinical Supervisor provides day-to-day clinical leadership and supervision for Medical Assistants, Licensed Practical Nurses, RNs, and other assigned clinical support staff. This role ensures staff competency, adherence to clinical protocols, patient safety, infection prevention, and effective coordination of clinical care within assigned practices, while maintaining limited direct patient care responsibilities.

Responsibilities

• Maintain a visible, hands-on presence in clinical areas, working alongside clinical support staff to observe practice, provide real-time coaching and training, assess competency, reinforce clinical standards, and identify opportunities for improvement.
• Schedule assigned staff and approve time off requests to ensure no gaps in care or provider coverage.
• Provide direct supervision, coaching, performance feedback, and accountability for assigned Medical Assistants, LPNs, RNs, and other clinical support staff.
• Oversee the day-to-day delivery of clinical support services within assigned practices and serve as the primary clinical resource for questions involving nursing practice, patient care, or escalation of clinical concerns.
• Coordinate orientation, onboarding, training, and ongoing competency validation for assigned clinical staff in collaboration with Human Resources, clinical leaders, and subject-matter experts.
• Monitor compliance with approved clinical policies, standing orders, protocols, documentation requirements, nursing standards, and applicable scope-of-practice requirements.
• Support safe and consistent triage, rooming, medication administration, clinical procedures, care coordination, and communication of clinical information across the care team.
• Monitor clinical staffing adequacy and daily clinical assignments; communicate coverage needs or patient-safety concerns to the Practice Manager and appropriate clinical leadership for resolution.
• Lead and reinforce infection prevention and control practices, including standard precautions, OSHA requirements, exposure response, staff education, and correction of identified clinical deficiencies.
• Review clinical incidents, safety concerns, and near misses within assigned areas; ensure immediate clinical follow-up and escalate matters to Quality, Risk, Compliance, or clinical leadership as appropriate.
• Partner with providers and Practice Managers to identify and address clinical barriers affecting patient care, care-team communication, or adherence to established clinical workflows.
• Participate in clinical quality-improvement and patient-safety initiatives; use audit findings, incident trends, and performance data to strengthen clinical practice and staff competency.
• Provide direct patient care, including RN visits, triage support, patient education, care coordination, and clinical procedures within the RN scope of practice.
• Maintain current clinical knowledge and competency and model professional nursing practice, sound judgment, respectful communication, teamwork, and patient-centered care.
• Participate in clinical meetings, committees, emergency preparedness activities, and other duties consistent with the position’s clinical scope as assigned.

Requirements

• Active RN licensure in the state of Ohio.
• Associate’s Degree in Nursing.
• Five (5) years of clinical experience, two (2) years of which must be in a leadership capacity.

Preferred Qualifications

• Bachelor’s degree in nursing.
• Experience in FQHC, CHC, or other Primary Care setting.

Benefits

• Anthem BC Health Insurance.
• Wellness Rewards Program.
• Dental and Vision Insurance.
• Free Life & Short-Term Disability Insurance.
• 403(b) Retirement Plan with employer match.
• Comprehensive Paid Time Off (PTO).
• 10 Paid Holidays.

Location: Cincinnati, OH - Lincoln Heights. Reports to: Director of Clinical Operations.