CLINICAL SUPERVISOR

Essential Duties and Functions

• Respond to behavioral health crises in the community as part of the Alternative Dispatch Team.
• Provide real-time clinical consultation to Behavioral Health First Responders (BHFRs) in the field and remotely during crisis responses.
• Conduct screenings and assessments using validated tools to assess risk, mental health needs, trauma, substance use, and safety concerns.
• Lead and support crisis interventions using trauma-informed and recovery-oriented practices.
• Provide follow-up clinical guidance to BHFRs after crisis responses.
• Document all clinical interactions accurately and in a timely manner in the Electronic Health Record (EHR).

Staff Supervision and Clinical Oversight

• Provide day-to-day clinical supervision and coaching to BHFRs during shifts and in the field.
• Review and approve clinical documentation and notes as required for quality and billing support.
• Serve as a rendering provider when needed, consistent with licensure and billing requirements.
• Provide required clinical supervision hours for staff seeking licensure, in accordance with state licensing board standards.

Training and Quality Assurance

• Provide clinical training and skills development to BHFRs, including crisis intervention techniques and documentation standards.
• Support implementation of program policies, procedures, and continuous quality improvement initiatives.
• Identify trends, risks, and training needs observed during field work and escalate to program leadership as appropriate.

Operational Support

• Cookordination and facilitation of services for program participants in collaboration with BHFRs and program leadership.
• Support program operations during high-volume periods, city-wide events, or emergency responses.
• Complete all assigned duties during scheduled shifts, including evenings, weekends, or extended hours as required.

About the Role

The Alternative Dispatch Team provides rapid, face-to-face mobile response to individuals calling 911 for behavioral health crises. The Clinical Supervisor is a non-exempt, working supervisor who provides in-person and remote clinical consultation and direct field support to Behavioral Health First Responders (BHFRs) before, during, and after crisis responses. This role is highly hands-on and operational. The Clinical Supervisor spends the majority of time delivering direct clinical services, field-based supervision, documentation, and real-time consultative support. While this role provides supervision and guidance to staff, it does not exercise independent executive or administrative discretion as defined under FLSA exemption tests and is therefore classified as non-exempt. The Clinical Supervisor partners closely with the Clinical Director to support day-to-day clinical operations, staff readiness, quality assurance, and adherence to program standards and best practices.