Clinical Supervisor

About the role

Nexus-Family Healing offers mental health services, outpatient clinical services, and treatment foster care across North Dakota. This Clinical Supervisor position supports the Treatment & Foster Care teams in western North Dakota and can be based out of either the Bismarck or Minot offices.

Nexus has empowered thousands of children, families, and adults to find hope and healing for more than 50 years, growing from a single program in 1972 to a nationally recognized network across five states. As a progressive leader in youth and family mental health, Nexus is driven by a clear mission: to close gaps in care and create brighter futures for those we serve. The organization embraces diversity, promotes equity, and fosters inclusion, striving for a workforce that supports and represents the diverse youth and families served.

Responsibilities

• Develop, implement, and maintain operational and clinical policies, procedures, and systems that support efficient and effective delivery of services to clients per Nexus guidelines.
• Foster a trauma-informed care environment; establish and maintain a positive clinical culture and identify and implement necessary changes to ensure success.
• Advance daily decisions, problem-solve, and provide hands-on direction of all staff; work collaboratively with staff to monitor the healthy functioning of the clinical environment.
• Contribute to the creation and implementation of the organization and agency’s vision and strategic initiatives; guide assigned staff in working toward and achieving agency goals and objectives.
• Monitor client treatment and proactively implement improvements and enhancements as warranted; identify and analyze potential or current opportunities and risk factors within the service area.
• Collaborate with service leadership in evaluating long-term strategic changes that support the clinical process.
• In collaboration with CQI (Quality), assess and interpret service and performance data; identify client and service trends, risk, outcomes, and compliance opportunities.
• Maintain accountability and oversight of clinical processes, team performance, and service outcomes; may provide direct, individual, family, and group therapies to clients when applicable.
• Facilitate the engagement, collaboration, questions, and concerns of clients and families.
• Understand the training needs of the service area and agency; collaborate with Nexus home office to ensure staff attend and participate in required trainings.
• Regularly assess and review staff performance and functioning, client needs, and service requirements.
• Participate in the evaluation of prospective clients; ensure staff readiness and understanding of service area expectations.
• Oversee the development and implementation of service and treatment plans.
• Ensure client assessments are conducted per established standards and guidelines.
• Understand and abide by necessary licensing requirements and guidelines.
• Ensure reports and records documentation are produced accurately and maintained in a consistent, timely, confidential, and professional manner.
• Actively participate in the interviewing and hiring process; orient, mentor, train, and develop staff with organizational and licensing guidelines and ensure the process is consistently and effectively administered.
• Monitor and facilitate the development of staff skills regarding service and treatment plans and the preparation and maintenance of client documentation.
• Provide performance feedback to staff on an ongoing basis and conduct formal performance evaluations that provide meaningful, constructive, positive, and developmental feedback.
• Model, support, and provide mentorship on the Nexus philosophy and treatment modalities.
• Consult with Human Resources regarding employee corrective action or performance improvement opportunities.
• Ensure confidentiality regarding client background and treatment; comply with Nexus policies involving client privacy, boundaries, and confidentiality.
• Demonstrate compassion and understanding for feelings, opinions, and experiences of others; communicate and interact in a manner that is honest, positive, respectful, and professional.
• Adhere to and monitor compliance with safety and health codes and procedures for staff, clients, and the facility; identify areas of opportunity within health and safety compliance.
• Regularly conduct inspections of service areas and review client records; respond to and resolve health and safety concerns within a reasonable time frame.
• Demonstrate acceptance and respectfulness of clients and coworkers toward diversity including gender, race, age, culture, ethnicity, class, religion, sexual preference, disability, and gender identity.
• Recognize and value cultural differences in all aspects of work and service delivery.

Requirements

• Master’s degree in Social Work, Clinical Counseling, or clinically related field required.
• Must have an active LCSW, LPC, or LPCC licensure.
• Experience in adolescent, adult, and family-based behavioral counseling and/or clinical experience required.
• Valid driver’s license required; must meet state regulating agency and Home Office driving requirements.
• Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be able to successfully pass a DHS background check.
• Open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
• Successfully participate in and complete a Crisis Intervention training and exam.

Preferred qualifications

• Five (5) years’ experience in adolescent, adult, and family-based behavioral counseling and/or residential experience preferred.
• Two (2) years supervisory experience preferred.

Commitment to Diversity, Equity, & Inclusion

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer.

ICARE Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.