Clinical Supervisor

Responsibilities

• Supervise daily clinic operations within the Primary Clinic, ensuring staffing, workflows, participant care support, and operational processes are efficient, effective, and compliant.
• Assist in developing, implementing, maintaining, and improving clinical policies, procedures, standard operating processes, and clinic workflows, including scheduling, participant flow, inventory, and staff coordination.
• Support the hiring, onboarding, retention, coaching, mentoring, training, and development of clinic staff, including Complex Care RNs, Center LVNs, Medical Assistants, Schedulers, and other clinic team members.
• Provide day-to-day supervision and performance support to clinic staff, including goal setting, feedback, coaching, corrective action support, and ongoing performance development.
• Partner with the Center Manager, Medical Director, Quality Coordinator, and cross-functional teams to improve clinic efficiency, care coordination, participant experience, staff satisfaction, and overall program performance.
• Serve as a liaison between clinic staff, internal departments, external vendors, and regulatory partners to support communication, timely issue resolution, audit readiness, and operational follow-through.
• Support CMS audits, regulatory reviews, quality initiatives, compliance monitoring, documentation review, and corrective action activities in collaboration with clinic and quality leadership.
• Monitor clinic Key Performance Indicators and operational trends, identifying opportunities for improvement and supporting action plans to meet goals, improve outcomes, and strengthen clinic performance.
• Cook up clinic inventory, supply ordering, equipment maintenance, vendor communication, and overall clinic readiness to ensure staff have the tools and resources needed to deliver participant care.
• Provide clinical support within scope of licensure as needed, including triage care, nursing assessments, vaccine administration, medical records oversight, STAT medication orders, emergency code response, after-hours on-call administrative rotation, and other assigned duties.

Qualifications & Experience

• Active Registered Nurse license in the State of California required and in good standing.
• Minimum of 5 years of clinical nursing experience required, preferably in a healthcare setting serving medically complex seniors, primary care, value-based care, PACE, Adult Day Health Center, or a similar environment.
• Minimum of 1 year of experience supervising participant-facing team members and supporting clinic operations required.
• Minimum of 1 year of experience working with frail, elderly, or medically complex populations required.
• Demonstrated passion and mission orientation for serving high-risk seniors and frail older adults with dignity, compassion, and respect.
• Strong understanding of clinic operations, clinical workflows, regulatory compliance expectations, documentation standards, and participant-centered care delivery.
• Strong communication, organization, problem-solving, and follow-through skills, with the ability to manage multiple priorities, staffing needs, audits, deadlines, and operational demands.
• Ability to exercise sound clinical judgment, maintain confidentiality, and provide clinical support within scope of licensure.