Clinical Supervisor

Title: Clinical Supervisor, LCSW Reports to: Sr. Director of Programs Status: Full-time Work Schedule: Monday-Friday, with one remote day per week. Schedule flexibility and designated on-call coverage are required to meet program needs Salary: $90,000 annually Who We Are Hour Children is a nonprofit supporting incarcerated and formerly incarcerated women and their children as they rebuild their lives, strengthen family relationships, and work toward stability and independence. Through interconnected prison- and community-based programs, we provide housing, family support, mental health services, workforce development, and children’s programming. We believe in second chances, the strengths of the families we serve, and each person’s right to dignity and respect. Our work calls for compassion, collaboration, and accountability, and we value colleagues who bring those commitments to their everyday practice. About The Role The Clinical Supervisor oversees the day-to-day delivery of mental health, case management, and resident support services within assigned community-based programs. The role provides clinical and task supervision to social workers, case management staff, and the House Manager, ensuring services are client-centered, trauma-informed, coordinated, and responsive to participant needs. Reporting to the Senior Director, Programs, the Clinical Supervisor supports staff development, guides complex case planning and crisis response, monitors documentation and service quality, and ensures timely follow-through on participant needs and program requirements. Who You Are You build trust while maintaining clear expectations and professional boundariesYou provide thoughtful clinical guidance and help staff translate that guidance into practical next stepsYou balance empathy with accountability and address performance concerns directly and respectfullyYou remain calm during crises, assess risk, and recognize when additional intervention or leadership support is neededYou approach complex cases with curiosity, sound judgment, and respect for participant choiceYou stay organized and follow through on documentation, deadlines, and outstanding concernsYou collaborate across disciplines and help resolve differences that affect participant careYou respect different backgrounds and experiences and apply culturally responsive, gender-responsive practicesYou use feedback, supervision, and program data to strengthen your own practice and the team’s work What You’ll Do Clinical Supervision & Staff Leadership Provide regular individual and group supervision to assigned social workers, case management staff, and the House Manager, appropriate to their roles and responsibilitiesGuide staff in assessment, service and treatment planning, counseling, care coordination, professional boundaries, and ethical decision-makingEstablish clear staff expectations and monitor performance, workload, and follow-throughCoordinate staffing and coverage to maintain continuity of case management, counseling, and resident support servicesSupport staff onboarding and identify training and professional development needsConduct performance evaluations for direct reports and address performance concerns in coordination with the Senior Director, Programs and HRMaintain supervision records and communicate staffing concerns, accomplishments, and development needs to the Senior Director, ProgramsCoordinate supervision and learning opportunities for assigned interns, ensuring appropriate qualified supervision Assessment, Case Planning & Service Coordination Coordinate intake, screening, assessment, goal setting, and service planning with community-based and correctional facility staffFacilitate clinical case conferences and multidisciplinary intake meetingsReview participant progress with staff and ensure service plans are updated as needs and circumstances changeHelp staff troubleshoot complex cases involving mental health, substance use, housing instability, benefits access, family needs, and reentry barriersCoordinate with internal programs and community providers to support continuity of care, particularly for participants with acute or complex needsSupport consistent participant engagement and address barriers to accessing and remaining connected to servicesGuide case management staff in housing support, referrals, and follow-up that promote housing stability and independent livingWork with the House Manager to address resident support needs, facilitate mediation and house meetings when needed, and coordinate case management or clinical follow-up Clinical Practice & Crisis Response Provide clinical consultation on treatment approaches, participant engagement, risk assessment, and complex care decisionsGuide staff in delivering evidence-informed, trauma-informed, and gender-responsive individual and group servicesSupport development and delivery of groups addressing recovery, parenting, relationships, emotional regulation, and other identified participant needsAssess and respond to escalated participant crises, providing direct intervention within the scope of the roleEnsure staff follow established crisis response, incident reporting, and safety proceduresCoordinate referrals to emergency, psychiatric, substance use, and other specialized services as appropriateProvide designated on-call support in accordance with agency procedures and the established coverage scheduleEscalate significant clinical, ethical, safety, and operational concerns to the Senior Director, Programs Documentation & Reporting Review clinical and case management records for accuracy, completeness, timeliness, and consistency with agency and applicable program requirementsMonitor assessments, treatment and service plans, progress notes, court reports, referrals, and other required documentationEnsure assigned staff document services and participant interactions appropriately in AWARDS and other required systemsIdentify documentation deficiencies, provide corrective guidance, and track follow-upCompile and review assigned program data and prepare reports for the Senior Director, ProgramsCoordinate with the Manager, Impact and Assessment to address data quality concerns and support accurate reportingMaintain confidentiality and ensure appropriate handling and sharing of participant information Quality Improvement & Collaboration Monitor service delivery and identify recurring barriers, gaps in care, and opportunities to improve participant outcomesRecommend improvements to clinical and case management workflows, policies, and proceduresAssist with implementing approved changes and ensuring staff understand updated expectationsSupport monitoring visits, record reviews, and corrective actions within assigned programsMaintain relationships with community providers and participate in relevant internal and external meetingsKeep the Senior Director, Programs informed of service quality, participant trends, staffing needs, and unresolved concernsPerform other related duties as assigned by the Senior Director, Programs