Clinical Supervisor

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

About the Role

Clinical Supervisors are experienced clinicians with the capacity to promote the professional development and practice of agency therapists. Professionals at this level are very experienced and well known in the community. Training in supervision and management are encouraged. Clinical supervisors will typically maintain a client caseload with a percentage of time designated for supervision ranging from 25% (supervision of three FTE therapists) to 75% (9 FTE). A full-time clinical supervisor supervises 12 FTE therapists.

Responsibilities

• Has primary responsibility for clinical supervision (hiring, supervision, development, performance evaluation, documentation, QIT) of assigned staff including clinical interns.
• Provides day-to-day clinical management for programs as assigned (crisis access and coverage, staffing, fidelity, and implementing new models).
• Supports clinicians in comprehensive assessments, diagnostic oversight, and treatment recommendations.
• Supports clinicians learning how to provide counseling services to individuals, families, and groups within the framework of the treatment plan; monitors progress.
• Maintains client clinical records with treatment plan, client progress, and termination summaries.
• While working with a caseload of the highest degree of difficulty, demonstrates advanced clinical skills in diagnosis, intervention formulation, and implementation of treatment plan with the client's input.
• Provides mental health crisis intervention as needed.
• Produces assigned level of direct service hours.
• Supports clinicians in establishing a treatment plan, with client participation.
• Supports clinicians in completion of all case documentation for clinical and billing purposes; maintaining clinical records that meet established standards of timeliness and completeness.
• Provides clinical supervision for clinicians.
• Provides educational workshops, classes, and presentations on Heartland Family Services model, values, programs, services, and other related topics as assigned.
• Handles cases of the highest degree of complexity.
• Oversees clinical requirements of third-party payers (authorizations, reviews, documentation) and provides information necessary for prompt and accurate billing for clinical services.
• Maintains relationships with external and internal providers for a wraparound approach for clients.
• Collaborates with and maintains consistent communication with all internal Heartland Family Services programs for interviews and onboarding of clinicians.
• Tracks and modifies progress updates/completions of clinicians' learning process.
• Understands, comprehends, and supports clinicians in developing learning activities around educational learning requirements.
• Supports the progress, evaluation, documentation, and feedback of clinicians including areas of need.
• Problem-solving and supporting internal staff that supervise other clinicians.
• Maintains communication with clinicians and understands their level of learning to pivot to their needs.
• Oversees referrals by clinicians to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare; follows up to complete referral.
• Offers coaching to clinicians for prompt and accurate completion of all required reports, statistics, and other requirements.
• Role models a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Ability to create and adapt as needed with changes in the agency and needs of the clinicians.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program-related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares as appropriate a dynamic self-care plan and helps clinicians develop appropriate work-life balance.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
• Performs other program-related duties as assigned.

Requirements

• Master’s Degree in Social Work or Mental Health Counseling or related field.
• 5 years of experience as a therapist.
• Independent Licensure in the State of Iowa or Independent License Eligible (LMHC, LISW, or LMFT) required; CDAC/IADC preferred.
• Supervisory experience of a multi-faceted team preferred.
• Valid driver’s license/acceptable driving record.

Benefits

Click to see benefits and company perks.

Pay

Compensation: between $58,000 and $73,376 per year (salary is determined by total years of relevant experience).

Schedule

Monday through Friday, 40 hours per week.