Clinical Specialist- Eugene, OR

About Us

At PROCEPT BioRobotics, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. Our culture is built on the belief that every person matters—every employee, every patient, every caregiver. We innovate with pathological optimism, valuing humility, engagement, curiosity, and conviction in technology’s power to transform lives.

Our live induction program fosters cross-functional team building and immerses new hires in PROCEPT’s history, mission, and executive leadership. We also offer a unique management program to develop industry-leading managers. We strive for a work/life blend, creating a professional world you can proudly share with your community. Joining PROCEPT means becoming part of a community devoted to making a difference in the world.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload case logs to a central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones
• Travel 75% or greater as necessary

Success Metrics

• Regional Quota Attainment: Direct contribution to revenue through utilization growth
• Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
• Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
• Clinical Outcomes: Consistent delivery of safe, high-quality procedures
• Surgeon Engagement: Growth in trained and active surgeons
• Procedural Growth: Increase in procedures per account and per surgeon
• Onboarding Progress: Completion of onboarding milestones and procedural proficiency

Requirements

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics
• Must achieve clinical proficiency to cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy (with a possibility of 30 days supplemental coaching if needed)

Preferred Qualifications

• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills

Pay

$108,000 to $108,000