Clinical Specialist, CRM - Knoxville, TN

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About the role

This position is a field-based role in Knoxville, TN within the Cardiac Rhythm Management (CRM) division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that improve how doctors treat people with heart arrhythmias or irregular heartbeats.

The CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support, responding to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM products.

Responsibilities

• Acts as a clinical interface between the medical community and the business.
• Builds and sustains credible business relationships with customers and shares product expertise.
• Provides engineering, sales, education, and clinical support in response to field inquiries, demonstrating thorough command of all CRM products, related technical knowledge, trends, and industry players.
• Develops, leads, and/or facilitates training sessions and programs on CRM products for healthcare professionals.
• Provides back-up support to CRM Sales Representatives.

Requirements

• Bachelor’s degree in Bio-Medical Engineering, related field, or equivalent healthcare experience.
• 2+ years of related experience or a program certification from an accredited cardiac training program.
• Capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Advanced knowledge of cardiac pacing systems.
• Ability to apply engineering skills to interpret and solve complex clinical problems.
• Strong written and verbal communication skills, with excellent interpersonal, presentation, analytical, and organizational abilities.
• Detail-oriented, capable of working independently, and meeting deadlines effectively.
• Ability to collaborate with engineers, technical specialists, vendors, and customers to achieve assigned goals.
• Capable of managing multiple assignments simultaneously and efficiently.
• Extensive personal computer skills, including experience with Microsoft Office or equivalent software for graphics, word processing, databases, and authoring programs.

Benefits

• Career development with an international company.
• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (employees may qualify in the next calendar year).
• Excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit for affordable bachelor’s degree paths.
• Recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• Recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

Pay

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.