Clinical Specialist CRM - Fairfax, VA

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Affirms completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids with managing daily coverage logistics as needed
• Edifies and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Aids in educating and training new Clinical Specialists and Sales Representatives post sign-off
• PARTNERS WITH DSM, SALES REPS AND DM TO LEARN MARKET DYNAMICS AND LOCAL CUSTOMER MOTIVATIONS AND NEEDS; HAS A BASIC UNDERSTANDING OF HOW MEDTRONIC CRM PRODUCTS AND SOLUTIONS OFFER VALUE TO THE CUSTOMER
• AID IN OBTAINING CUSTOMER PO'S THROUGHOUT THE QUARTER
• HAS A BASIC UNDERSTANDING OF THE COMPETITIVE LANDSCAPE
• INDEPENDENTLY IDENTIFIES CUSTOMER NEEDS AND OPPORTUNITIES AND PROVIDES FEEDBACK TO SALES REP(S) TO SUPPORT SALES OBJECTIVES
• Ongoing Technical Development
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner

Requirements

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• OR Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• OR Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• THROUGHOUT THE QUARTER, AID IN OBTAINING CUSTOMER PO'S
• INDEPENDENTLY IDENTIFIES CUSTOMER NEEDS AND OPPORTUNITIES AND PROVIDES FEEDBACK TO SALES REP(S) TO SUPPORT SALES OBJECTIVES
• STAYS UP TO DATE ON NEW PRODUCTS, SOLUTIONS AND PATIENT MANAGEMENT OFFERINGS
• COMPLETES ALL ASSIGNED TRAINING IN A TIMELY MANNER

Qualifications

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Skills

• Technical Support
• Operational Support
• Education Support
• Sales Support
• Ongoing Technical Development

Benefits

Learn more about our benefits here. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

Pay

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

Schedule

Minimum travel of 10%