Clinical Specialist CRM - Dallas

We are seeking a committed professional to join our team as a remote Cardiac Rhythm Management (CRM) Clinical Specialist. While this is a remote position, the candidate must reside within the assigned territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

About the role

Provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. This role requires collaborative candidates who strive for reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action.

Clinical Specialists must be available within their assigned territory each day to address unscheduled needs. Weekend and holiday work is required during the quarter, as determined by local management. While weeknight call coverage is primarily the responsibility of the Sales Rep, Clinical Specialists may occasionally be scheduled for weeknight coverage based on business or geographical needs.

Responsibilities

• Technical Support
  • Complete CRM Field Technical Training, including online and field-based training.
  • Perform checks/interrogations of all CRM medical device systems post sign-off.
  • Support implants of all CRM products post sign-off.
  • Provide on-call support as needed on evenings and weekends post sign-off.
  • Offer troubleshooting support as requested.
• Operational Support
  • Ensure completion of patient registration and required hospital documentation.
  • Manage consignment inventory and trunk inventory once obtained.
  • Provide additional inventory support to meet customer needs.
  • Maintain software on programmers throughout the district as directed.
  • Assist with managing daily coverage logistics as needed.
• Educational Support
  • Educate and train physicians, hospital personnel, and office staff on products or solutions for which training has been completed.
  • Assist with educating and training new Clinical Specialists and Sales Representatives post sign-off.
• Sales Support
  • Partner with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs.
  • Develop a basic understanding of how Medtronic CRM products and solutions offer value to the customer.
  • Assist with obtaining customer POs throughout the quarter.
  • Gain a basic understanding of the competitive landscape.
  • Independently identify customer needs and opportunities, providing feedback to Sales Rep(s) to support sales objectives.
• Ongoing Technical Development
  • Stay up to date on new products, solutions, and patient management offerings.
  • Complete all assigned training in a timely manner.
  • Perform other related duties as assigned.

Requirements

• Basic Qualifications
  • High School Diploma plus a minimum of 6 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
  • or Associate’s Degree plus a minimum of 4 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
  • or Bachelor’s Degree plus a minimum of 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• Preferred Qualifications
  • Thorough working knowledge of medical terminology and the medical device industry.
  • Proven ability to build and maintain positive relationships with peers and colleagues across organization levels.
  • Strong work ethic in accomplishing objectives of the position.
  • Expertise with Microsoft tools and other applications (e.g., SalesForce.com).
  • Ability to meet vendor credentialing requirements.
  • Excellent customer service, interpersonal, written, and verbal communication skills.
  • Ability to coordinate and participate in numerous tasks/projects in a fast-paced environment while meeting deadlines.
• Physical Job Requirements
  • Frequent travel to customer clinics, hospitals, and offsite meetings (minimum 10% travel).
  • Must drive approximately 80% of the time within the assigned territory.
  • Must have a valid driver's license, active vehicle insurance, and a driving record that meets company standards.
  • Continuous verbal and written communication.
  • Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and between surfaces at approximately the same level.
  • Sitting, standing, and/or walking for up to eight or more hours per day.
  • Environmental exposures include eye protection, infectious disease, and radiation.
  • Ability to wear 7-9 lbs of lead for extended periods while in the O.R.
  • Frequent use of hands to finger, handle, or feel objects, tools, or controls.
  • Ability to effectively use a mobile phone, PC, keyboard, and mouse.
  • Frequent bending, stooping, squatting, and balancing.
  • Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus for travel and computer use.

Benefits

A commitment to our employees lives at the core of our values. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position includes:

• Base salary (national range provided; actual rate varies by experience, certification/education, market conditions, and location).
• Eligibility for a Sales Incentive Plan (SIP), providing the opportunity to earn significant incentive compensation for achieving or exceeding goals.