Clinical Specialist, Cardiopulmonary - North America

About the Role

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Join our talented team to play a major role in improving the lives of patients and their families. You will be empowered to challenge the status quo, shape the future of clinician education and support, and collaborate with experienced teammates in transforming patient lives with health innovation that matters.

Responsibilities

• Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products, aligning with all approved instructions for use.
• Coordinates and delivers clinical training programs, including hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, product evaluations, and ad hoc training.
• Develops and maintains product knowledge excellence of the LivaNova CP portfolio.
• Professionally integrates into accounts, building trust and strong rapport with customers.
• Collaborates weekly with key internal stakeholders (Clinical Specialist team, Field/Technical Service, Account Executives) to increase team efficiency and customer engagement.
• Maintains a positive, proactive, customer service manner during stressful situations.
• Fosters high-trust relationships with customers and all LivaNova team members.
• Takes a proactive approach to solving complex clinical, therapy, or technical problems and plans for seamless execution.
• Assists Account Executives with urgent clinical needs and product information.
• Adheres to all regulatory and LivaNova policies to ensure patient safety and company responsibility.
• Develops in-depth knowledge of assigned accounts, including competitor activity.
• Supports evaluations and sales strategies for capital equipment opportunities within accounts.
• Provides feedback to providers on product directions for use and maintenance, both within and outside the operating room setting.
• Attends trade shows, conferences, and congresses to maintain clinical expertise and support product discussions.
• Meets all credentialing requirements to access accounts.
• Provides sales support for clinical in-services, training, and guidance to current or potential customers.
• Maintains positive and cooperative communications with employees, customers, contractors, and vendors.
• Collaborates with regional and global marketing teams on projects, clinical discussions, program development, and product development.
• Contributes to the development of education programs both internally and externally.
• Supports training of the sales team for new hires, ongoing education, and product launches.
• Performs other related duties and responsibilities as assigned.

Requirements

• Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure with a minimum of 5 years of clinical practice.
• Ability and desire to teach, with excellent written and oral communication skills.
• Works well within teams, both cross-functionally and remotely.
• Strong project management skills.
• Self-confidence and effectiveness in dealing with a wide variety of customer types.
• Highly effective at working both independently and collaboratively.
• High energy level and strong interpersonal skills, both verbal and written.
• Proficiency in computer skills for executing virtual programs and presentations (Microsoft Word, Excel, PowerPoint, Teams/Zoom).
• Ability to understand scientific facts and package them into cohesive communication models for healthcare professionals.
• Oral and written comprehension skills.
• Ability to meet hospital credentialing requirements.
• Availability to work weekends when needed.
• Ability to travel domestically (up to 80%) and internationally, with availability for off-hours urgent issue resolution.
• Blood Borne Pathogen Exposure.
• Sit 80%, Stand/Walk 20%.
• Repetitive computer use.
• Lifts 0-50 lbs.

Pay

A reasonable estimate of the annual base salary for this position is $145,000 - $160,000, plus a discretionary annual bonus. Pay ranges may vary by location.

Benefits

• Health benefits – Medical, Dental, Vision.
• Personal and Vacation Time.
• Retirement & Savings Plan (401K).
• Employee Stock Purchase Plan.
• Training & Education Assistance.
• Bonus Referral Program.
• Service Awards.
• Employee Recognition Program.
• Flexible Work Schedules.