Clinical Specialist (Cardiology)

About the role

The Clinical Specialist (CS) is responsible for integrating the company's technology into the Cardiac Cath, Hybrid OR and IR Labs of new and existing ACIST accounts. The CS installs ACIST equipment/devices, educates customers on the optimal usage and builds relationships at multiple call points to ensure long term customer satisfaction. The CS contributes to consumable product goal attainment through consultative selling, education and procedural support in an assigned territory and as a team member in identified key accounts. Ideally, the successful candidate will live in the Atlanta, Georgia metro area.

Responsibilities

• Provide procedural support with Interventional Cardiologists, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons, and other staff during product adoption visits to ensure proper and optimal use of ACIST equipment/devices
• Develop relationships with multiple call points during product adoption visits (e.g., Physician, Management, Tech, RN, education, Bio-Med etc.)
• Identify training needs within each assigned account and execute necessary activities to support product adoption and effectiveness
• Identify non adopters in assigned accounts and employ a consultative selling strategy to convert them into adopters; this includes consulting and collaborating with customer to uncover their specific needs and identify working solutions
• Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections
• Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
• Maintain thorough record of all activities in customer relationship management system (Salesforce.com)
• Maintain accurate customer profile focused on utilization of ACIST equipment/devices
• Serve as a consultative resource utilizing the Vital Signs process and completing baseline assessments per protocol in the Account Database (SalesForce.com)
• Provide installation of the company’s medical equipment within assigned territory and as a team member in key account installations. Includes but is not limited to site & staff assessment, system unpack, test, set up, integration with OEM equipment, coordination, execution and documentation of training for all staff
• Present features and benefits to customers, educate /train customers on proper usage of the equipment/device, document proficiency and establish follow up plan to maintain customer satisfaction
• Work side by side with the Interventional Cardiologist, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons and staff to execute a comprehensive training plan to ensure proficiency and safety in the use of ACIST devices
• Ensure all staff are utilizing the ACIST device with best practice techniques and with utmost regard for patient safety
• Collaborate with Territory Sales Manager to ensure maximum integration of technology in new accounts