Clinical Specialist, Cardiac Rhythm Management (CRM) - New Hampshire

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Technical Support
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Operational Support
• Affirms completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids with managing daily coverage logistics as needed
• Education Support
• Edits and trains physicians, hospital personnel, and office staff on products or solutions for which training has been completed
• Aids with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Sales Support
• Pairs with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Aids with obtaining customer POs throughout the quarter
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Qualifications

• MUST HAVE - BASIC QUALIFICATIONS:
• In order to be considered for this position, the following basic qualifications must be evident on your resume:
• A High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• An Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• A Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
• A thorough working knowledge of medical terminology and the medical device industry
• A proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• A strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• The ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• The ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals, and offsite meetings
• Continuous verbal and written communication
• Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
• Travel Requirements: Minimum travel of 10%

Benefits & Compensation

• Salary ranges for U.S. (excl. PR) locations (USD): $72,000 - $90,000
• The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
• In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)