Clinical Specialist, Cardiac Rhythm Management (CRM) - Boston, MA

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Affirms completion of patient registration and any other required hospital documentation
• Manages consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids with managing daily coverage logistics as needed
• Edits and trains physicians, hospital personnel, and office staff on products or solutions for which training has been completed
• Aids in educating and training new Clinical Specialists and Sales Representatives post sign-off
• Pairs with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Aids in obtaining customer POs throughout the quarter
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Qualifications

• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• In order to be considered for this position, the following basic qualifications must be evident on your resume:
• A High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• An Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• Nice to have:
• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals, and offsite meetings
• Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role