Clinical Specialist

Responsibility

• Deliver on-site and virtual in-service training and implementation support to hospitals/customers.
• Provide post-training project summaries to Nursing leadership and key Laboratory Management.
• Work directly with Clinical Specialist Manager to develop, implement, and administer programs to improve the product evaluation and new business conversion processes.
• Improve evaluation success rates, reduce conversion timelines, and improve customer satisfaction/retention.
• Partner with Account Managers to create customer satisfaction and provide product training.
• Work cross-functionally to develop programs that differentiate GBO from competitors.
• Identify new product opportunities and concepts while in the field to support sales strategy.
• Assists in developing and implementing ongoing training of the sales team.
• Identify limitations in conversion processes and implements new processes to improve/enhance our field performance.
• Develop/maintain relationships with key customers and contacts in the field (assists Marketing in identification of relevant customer references, testimonials, and content-specific speakers).
• Ensure ‘Super Users’ are identified and comfortable with instructing others on the proper use of the device (train-the-trainer program).
• Provide temporary coverage for vacant sales territories as needed.
• Participate in gap analysis business reviews and planning sessions with the Account Manager to identify target accounts where Clinical Specialist can expand existing business.
• Meet or exceed quarterly/annual revenue quotas through expansion sales and new small account opportunities identified in conjunction with the Account Manager.
• Manage time and travel expenses in accordance with company policy.
• Manage all aspects of the evaluation/implementation process.
• Maximize sales efforts by working with Sales Team during selling processes, in-services, and/or implementations.
• Oversee all aspects of the evaluation and implementation process.
• Collect and compile data for internal and external (customer) use.
• Participate in regional or national programs as needed.

Requirements

• High School Diploma (Bachelor’s degree or related field of experience preferred).
• Experience in Clinical Laboratory (working knowledge of CLSI Venipuncture Standards).
• Experience in phlebotomy (ideally on GBO products).
• Excellent computer skills (MS Office).
• Strong selling/persuasive skills.
• Strong communication skills both verbal and written.
• Strong organizational skills.
• 50-75% travel required and ability to train using a variety of video platforms (Zoom, Webex, Teams, etc.).
• Field based role.
• Possess and maintain a valid driver’s license with no suspensions or major infractions over the previous five years. An annual MVR will be required on all company authorized drivers.
• Possess and provide documentation that personal motor vehicle insurance coverage is maintained at company specified limits.

Physical Requirements

• Regularly required to stand, sit, reach, bend and move within facilities.
• Light physical effort may be required.
• Ability to physically travel to customer sites with various schedules and possibly different time zones.