Clinical Specialist

Primary Responsibilities

• Provide on-site and virtual clinical support during product installations, customer onboarding, evaluations, and commercial launches.
• Train physicians, nurses, technicians, and healthcare providers on product operation, clinical workflow integration, and best practices.
• Serve as the primary clinical resource for customers by delivering ongoing education and post-installation support.
• Partner with Territory Managers and Sales Leadership to support product demonstrations, evaluations, and customer adoption.
• Troubleshoot clinical, technical, and workflow questions while delivering an exceptional customer experience.
• Develop strong relationships with key opinion leaders, physicians, and healthcare professionals.
• Support national, regional, and local educational programs, workshops, conferences, and customer training events.
• Maintain expert knowledge of clinical applications, scientific literature, competitive technologies, and product developments.
• Collect customer feedback and communicate field insights to Clinical Affairs, Product Management, Engineering, and Commercial Leadership.
• Maintain accurate documentation and comply with all company policies, regulatory requirements, and healthcare compliance standards.
• Travel up to 50%, including overnight travel, to support customers, training events, conferences, and commercial initiatives throughout the United States.

Required Qualifications

• Bachelor's degree in Nursing, Neuroscience, Biology, Biomedical Engineering, Healthcare, or another related clinical discipline.
• Minimum of 2 years of experience as a Clinical Specialist, Field Clinical Representative, Clinical Educator, or similar customer-facing clinical role within medical devices or healthcare.
• Outstanding presentation, communication, and training skills.
• Strong problem-solving abilities and the ability to work independently in the field.
• Excellent relationship-building and customer service skills.
• Able and willing to travel up to 50% of the time, including overnight travel throughout the United States.
• Valid driver's license and ability to travel by air.

Preferred Qualifications

• Experience supporting Transcranial Magnetic Stimulation (TMS) therapy.
• Experience within neuromodulation, including spinal cord stimulation (SCS), deep brain stimulation (DBS), vagus nerve stimulation (VNS), peripheral nerve stimulation (PNS), sacral neuromodulation, or related neurotechnology platforms.
• Experience supporting neurology, psychiatry, neuroscience, EEG, neurodiagnostics, electrophysiology, or other neuroscience-focused technologies.
• Experience launching new medical technologies or supporting disruptive medical device products.
• Previous experience providing clinical support during product evaluations or commercial launches.

Candidate Profile

• Passion for improving patient outcomes through innovative medical technology.
• Clinical credibility and confidence working alongside physicians and healthcare professionals.
• A collaborative mindset with the ability to work cross-functionally with sales, marketing, clinical affairs, and leadership.
• Strong organizational and time-management skills.
• High energy, adaptability, and a willingness to thrive in a fast-paced, entrepreneurial environment.
• A customer-first approach with exceptional communication and follow-through.

Compensation & Benefits

The company offers a competitive base salary, annual incentive opportunity, comprehensive benefits package, retirement savings plan, paid time off, and the opportunity to join an innovative organization focused on transforming patient care.