Clinical Solutions Consultant (Remote)

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

About the Role

The Clinical Solutions Consultant is a licensed Speech-Language Pathologist (SLP) who partners with individuals with complex communication needs, care partners, speech-language pathologists (SLPs), and referral sources throughout the speech-generating device (SGD) evaluation and acquisition process. This role combines clinical expertise with consultative selling to guide customers through their AAC journey, facilitate successful evaluations and documentation, and support positive customer outcomes while contributing to organizational growth.

Responsibilities

• Partners with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process.
• Conducts clinical consultations to assess communication needs and recommend appropriate AAC solutions.
• Applies consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey.
• Collaborates with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation.
• Collects, reviews, and manages required paperwork to support timely progression through the acquisition process.
• Builds and maintains strong professional relationships that support customer satisfaction and business growth.
• Maintains accurate customer records and documentation within company systems.
• Collaborates with cross-functional teams to ensure a consistent customer experience and resolve barriers impacting customer success.
• Represents Lingraphica through professional engagement, educational opportunities, conferences, and other customer-facing events as needed.
• Meets established performance expectations related to customer engagement, pipeline progression, documentation quality, and business outcomes.
• Participates in continuous learning and process improvement initiatives.