Clinical Social Services Director

About the role

Join Southern Illinois’ leading healthcare organization, with over 360 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. This position reports directly to the Chief Director of Social Services and is based at our Shawnee Alliance Office.

You will represent Shawnee Health in the most positive manner with prospective, former, and current patients, clients, their families, and the community we serve. Uphold Shawnee Health’s mission to enhance lives by providing accessible and exceptional care to all, including assessing and serving the needs of underserved/vulnerable populations and designing culturally and linguistically appropriate programs and services.

Responsibilities

• Handle confidential information with tact and discretion.
• Serve as a member of the Social Service Division Management Team and Shawnee Management Committee.
• Collaborate with the Clinical Division to represent Social Services Programs and staff in development, planning, training, and communication.
• Provide ongoing hiring, training, and supervision of assigned staff, including reviewing work, monitoring schedules, productivity, and report development and management.
• Contribute to performance evaluations for team members as appropriate.
• Provide input into the development and revision of job descriptions as needed.
• Develop, plan, and oversee the management of program growth and sustainability, including new program development, proposal writing, and budget oversight.
• Implement program enhancements and recommend procedural changes to improve service delivery.
• Identify areas for process improvement and implement changes to improve efficiency, workflow, and productivity.
• Serve on process improvement work groups.
• Assist in the development and writing of Policies and Procedures, along with best practice protocols for assigned programs.
• Work with the team on staff training, including developing and maintaining training materials and coordinating across programs and clinic services.
• Supervise benchmark activity for assigned programs and staff, and ensure quality improvement goals are met.
• Prepare statistical reports as requested.
• Complete grant and licensure renewal application materials and required reports for assigned programs.
• Conduct public education, presentations, and training sessions for the community at large upon request.
• Represent Shawnee on coalitions, advisory groups, steering committees, and other local organized groups as assigned.
• Represent the agency in patient staffing and special circumstances involving complex cases requiring administrative decisions.
• Maintain clinical licensure and may accept counseling patients as needed.
• Perform other duties as assigned.

Requirements

• Master’s degree in counseling, social work, psychology, or other related human service field.
• Licensed to practice as a Licensed Clinical Professional Counselor, Licensed Clinical Social Worker, or Licensed Psychologist.
• 3-5 years of counseling experience.
• 3-5 years of program development, management, and supervision experience.

Skills

• Competency in the use of computers, including Microsoft Office, Word, and Excel.
• Excellent communication skills, both written and verbal, in addition to strong interpersonal and organizational skills.
• Sensitivity to and awareness of the special life conditions of patients.
• Networking skills and ability to work with staff at other agencies.
• Skilled in mediation/negotiation and knowledgeable about group and family dynamics.
• Ability to maintain client and employee confidentiality.
• Capable of high-level discretion in handling confidential information.
• Capable of independent, discretionary problem-solving with minimal supervision.
• Ensures HIPAA regulations are followed.
• Training in a recognized performance improvement model.
• Preferred: Familiarity with community and government health and social services.
• Preferred: Bilingual.

Benefits

• Comprehensive health, dental, and vision insurance.
• Employer and voluntary paid life insurance.
• Employer-paid long-term disability insurance.
• Voluntary short-term disability, accident, and critical illness insurance.
• Flexible Spending Account and Dependent Care Account.
• 401k Retirement Plan with 3% company contribution after eligibility (no employee match required). Additional profit-sharing contributions possible.
• Employee deferrals to the 401(k) and Roth plan available.
• 12 vacation days earned in the first year.
• 11 paid personal days/holidays per calendar year.
• 6 sick days earned per year.
• $50,000 in life insurance at no cost to the employee.
• Other supplemental insurance policies available for purchase by the employee.

Pay

Starting salary: $78,320 - $117,480.