Clinical Skills Program Lead

Program Management

• Oversees, participates in, and assists team leaders with scheduling clinical staff training, development, coaching, counseling, appraisal, recognition, and career development and advancement.
• Supports team leadership to provide input and assistance with corrective improvement actions such as Focused or Formal Learning or improvement associated with corrective action issuance or performance improvement plans.
• Activates the DNWest Quality Systems occurrence reporting system and completes follow up with direct reports and leadership as assigned.
• Works with the Clinical Skills Trainers and other DNWest educators in identifying, developing, implementing, and updating DNWest guidelines and job aids.
• Ensures compliance with established quality assurance standards as well as local, state, and federal regulations relating to organ procurement to demonstrate commitment to quality.
• Supports the oversight and management of the Sim Lab, vendor management, asset oversight, and clinical supplies inventory oversight.
• Attends meetings and events as requested and assigned.
• Works with other members of the management team to attain DNWest’s organizational goals and performance metrics.
• Familiar with all aspects of Centers for Medicare & Medicaid Services benchmarking and speaks to continued improvement to meet measures.
• Manages a portfolio of curriculum development and training programs and projects, and monitors team resources.
• Coordinates with stakeholders, subject matter experts, and educators to strategize and manage the design and delivery of multiple curriculum development projects.
• Implements the need for program evaluation plans and reports objectives and key results.
• Identifies program risks and escalates for solutions in a timely and clear fashion.

Training Design and Management

• Under the direction of the Director of Clinical Skills and Practices and in coordination with the CSTs and other DNWest educational staff, oversees the development and implementation of individual and group clinical training programs.
• Helps with ongoing assessments of clinical staff performance as well as with assessments of training effectiveness.
• Establishes, administers, delivers, and evaluates learner-centered and performance-based curricula, instructional content, and competency assessments.
• Provides didactic, in-person training and skills and competency assessments, both for new and established clinical staff.
• Acts as a resource and coach, role modeling best practices and using all available resources.
• Carrries out routine and ad hoc check-ins with new and existing clinical staff, develops training plans or roadmaps, and acts as an ongoing resource for clinical staff during and after the orientation process.
• Develops hands-on simulation training in collaboration with the other CSP staff.
• Participates in, develops, facilitates, and leads various education and development programs (i.e.: Clinical Residency, Clinical Workshops, etc.).
• Analyzes learning needs by consulting with leadership, managers, and other stakeholders to identify performance gaps, goals, and success indicators.
• Oversees the development and training of clinical preceptor training and of the staff precepting; oversees activities of preceptors monitoring to ensure compliance with training processes and procedures.
• Assesses organizational factors that may address performance gaps or impact training outcomes and makes recommendations to stakeholders.
• Designs learning solutions and proposes effective strategies to stakeholders.
• Works with Clinical Skills Trainers to define and document learning objectives and research content.
• Develops presentations, facilitator guides, participant guides, web-based training, job aids, assessments, and other performance support tools.
• Develops learning solutions that blend web-based training, instructor-led training and didactics, on-the-job experience and training, and third-party training.
• Works with Clinical Skills Trainers and learners to develop and pilot test material before implementing training.
• Collaborates with department leadership, Clinical Skills Trainers, preceptors, and educators for routine debriefing and feedback during staff on-boarding and as needed to identify strengths/weaknesses, review achievement/non-achievement of training objectives, identify future training goals and appropriately document clinical staff member’s case experiences.
• Updates curricula and competency assessments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
• Ensures regulatory compliance with work product.
• Develops, integrates, and maintains simulation-based training programs for continued development of staff.

Training Delivery and Preceptor Oversight

• Delivers instructor-led training in person and through technology such as web-based conferencing and interactive applications.
• Participates in leading the train-the-trainer, preceptor, and mentorship programs.
• Provides training and performance oversight and guidance to preceptors.
• Ensures preceptors are effective in their roles (e.g. consistent and accurate content as well as ability to transfer knowledge and skills).
• Manages the training and competency assessment activity of preceptors.
• Onboards new employees to their roles by providing ongoing assessment of their growth, development, and readiness.
• Pairs with delivery teams to ensure successful transition of curriculum and transfer of learning from development to implementation.
• Pairs with preceptors, Clinical Skills Trainer, leadership to go “on-site” to observe staff skill development, coach, and identify opportunities for improvement.
• Coordinates, schedules, and tracks orientation, training, and competency assessments.
• Mets with new clinical staff to explain the clinical orientation process and be a clinical resource to support and mentor them.
• Collaborates with Learning & Development to ensure appropriate LMS content is assigned to staff along with document training, competencies, tracking compliance, and maintaining records.

Performance Improvement

• Keeps current with industry and federal regulations pertaining to the donation industry.
• Coordinates with Learning & Development and the Quality departments on requirements and updates.
• Fosters continuous improvement and ensures operations and performance meet quality standards.
• Participates in work reviews to identify opportunities for improvement.
• Represents DNWest nationally within the organ procurement organization communities (committees, presentations, abstracts, etc.).
• Collaborates with stakeholders to determine best practices.
• Identifies and acts on opportunities to improve individual and organizational performance.
• Evaluates the impact of practice changes on learner performance to assure effectiveness.
• Maintains clinical skills and knowledge by going onsite a minimum of 4 times a year to observe cases.