Clinical Services Specialist, Neurology

Patient Population

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Responsibilities

• Answer telephone and direct to correct person if needed.
• Manage Outlook Calendar for providers within the clinic.
• Communicate with patients via phone and in person regarding scheduling related matters.
• Prepare charts/Obtain records for upcoming clinic.
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Train new employees/internal transfers when needed.
• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes.
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.
• Auxiliary in documentation and order management for providers.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Perform audits on patient records/registration for insurance billing and compliance.
• Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Create EPIC accounts for patients.
• Perform pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associates Degree.
• Minimum Required: 2 Years equivalent experience.
• Preferred: 3 - 5 Years equivalent experience.

Skills and Knowledge

• Excellent customer service skills.
• Ability to multitask and work independently.
• Excellent interpersonal skills.
• Ability to train others as needed.

Benefits

• Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope.

Pay

TBD

Schedule

TBD