Clinical Services Coordinator

Description

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Entity: CCA-Penn Primary Care and Penn Specialty Practices

Department: Penn Personalized Care

Location: Penn Personalized Care-Dayton 12 Stults Rd. Suite 123 Dayton NJ 08810

Hours: Per Departmental Needs – Full Time

Summary

The Clinical Services Coordinator (CSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing duties as a Medical Assistant (rooming patients, taking/recording vitals, performing tests/procedures), the CSC will be expected to oversee the daily schedule and operations of an assigned area/group. The CSC may also be required to perform PSA (Patient Services Associate) responsibilities. The CSC serves as the EMR expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the CSC may take on additional responsibilities.

Responsibilities

• Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex OSHA, TJC, DOH, FDA, HIPAA, etc.)
• Oversees the POCT process to ensure accuracy and compliance
• Reports and acts upon identified equipment/instrument malfunctions
• Manages the day-to-day planning, operations, and problem solving for assigned areas – ensures daily schedule, staffing, and performance metrics are met and changes communicated appropriately
• Maintains real-time performance against pre-established expectations/metrics
• Gathers information for performance reviews
• Acts as the communication link between the group he/she is leading, and management
• Disseminates information to the group and forwards information back up to management
• Works effectively with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations
• Aids staff in resolving difficult patient situations or complaints
• Participates in the interviewing process and oversees the training of new hires
• Performs duties as a Medical Assistant (promptly rooms patients, uses EMR to alert provider that patient is ready, reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.; observes patient condition and communicates any abnormal data or changes to provider, assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested, specimen management: obtains specimens for testing if applicable, performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary, performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR, responds appropriately to emergency/code situations)
• Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility
• Functions as a witness for procedural consents if required
• Responds appropriately to emergency/code situations
• Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric
• Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services
• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other clinical requests for information as appropriate and required
• Prepares and sends patient correspondence as required
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared
• Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order
• Sets up equipment and instruments as per practice protocol
• Maintain temperature log for refrigerator or room temperature as needed
• CCAs (Clinical Care Associates) MAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR
• Promptly performs call-backs as directed by provider, giving patients information within their scope of practice
• Provides patients with follow up care instructions
• Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items
• Performs daily code/crash cart checks as assigned

Qualifications

• BLS/CPR, as a healthcare provider as per the American Heart Association (Required)
• MA Certification (required within 90 days of hire) (Required)
• Must successfully complete/pass EMR training/tests (Required)
• H.S. Diploma/GED
• 3+ years medical office experience required
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
• Or 2+ years Experience working as an MA may be considered in lieu of MA program completion
• Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion
• Associate's Degree Or Bachelor's Degree (Preferred)

Salary Range

$18.97 - $29.20/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. Click here for information on UPHS’s Benefits.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.