Clinical Service Representative II - Plastic Surgery

About the role

Location: Creve Coeur, MO 63141. Scheduled hours: 40 per week.

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms
• Collects co-pays for services; verifies and balances receipts and payments
• Reviews schedule for new patients, updating when necessary
• Calls patients with appointment time reminder, obtaining insurance information and referral forms
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule
• Schedules return patient appointments and patient testing; validates patient's parking
• May prepare patients' charts for daily appointments
• Assists patients with insurance questions regarding billing process
• Assists staff with sending out reminder cards and other related scheduling duties
• Performs other duties as assigned

Working conditions

Normal office environment with exposure to blood-borne pathogens; protective devices required. Patient care setting with direct patient contact.

Physical effort: Typically sitting at desk or table; typically standing or walking; typically bending, crouching, stooping; occasional lifting (25 lbs. or less).

Equipment: Office equipment and clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent certification, or combination of education and/or experience
• Basic Life Support certification (American Heart Association or American Red Cross) — online BLS certifications without a skills assessment component are not sufficient
• Two years of experience in a medical office setting and/or related customer service
• Driver's license not required

Skills

• Communication
• Computer literacy
• Insurance knowledge
• Interpersonal relationships
• Medical terminology

Pay

Grade C06-H. Hourly salary range: $17.89 – $26.35. Individual rates determined by qualifications, performance, equity with others in the department, market rates for positions within the same grade, and department budget.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan with employee contributions and university contributions starting at 7%
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians
• 4 weeks of caregiver leave to bond with new child; family care resources for childcare and adult care
• Tuition coverage for employee and family: dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years